Sonesta Bee Cave Austin Hill Country

Friendly staff, great location, but the value isn't there.

5.0

Location is perfect. You're within walking distance to a great coffee shop. The rooftop patio is lovely. And the staff are fantastic. Everyone from the front desk, all the way up to the rooftop patio bar, were absolutely stellar.

− There is a lot I did not like about this hotel, and it really surprised me. First the room. Although it was nice and the bed was comfortable, the window looking out was filthy. The air conditioning worked well, except it did very little to combat the humidity, and so it just felt damp in the room. The rooftop, which is spectacular, is not available to guests during the day. It's only open after 3 or 4 p.m., and there just isn't another place to sit or spend time that's very nice anywhere. The parking garage filled up with conference attendees, so we had to park down the street, which was inconvenient. The parking spots are so tiny that if you have a truck or a larger vehicle, you’ll use more than your space. There was supposed to be a $15 per day food and drink credit included with my reservation, which no one seemed to know anything about. Then lastly, there is a resort fee, which they call a destination fee. This was never disclosed up until I arrived at the property. Problem is, this is not a resort. It does not have resort amenities. It just seemed like a way to nickel and dime your guets, and I found it to be obnoxious. All in all, this was not a good value, and I would not stay here again.

Excellent stay with great location and facilities and extremely helpful and attentive staff.

9.0

Excellent location and staff

− Took some time for hot water to come through in the bathroom and wallpaper was coming off.

Good overall

9.0

Did not use

− More coffee in room