Phi Phi Island Cabana Hotel♡

Beware of loud music ALL NIGHT

6.0

What they don't tell you is they have a beach party disco every night from 8pm until 3.30am. Yes you read it right All night! The thumping music can be heard in every room apparently! So they obviously have no idea of tranquility. Lovely place but completely spoiled by the unnecessary volume of the music.

Great location

8.0

Off ferry turn left at end of pier 100 yards easy to get there Room 1217 Great views of pool and sea Nice room and balcony Bathroom needs updating Breakfast ok Pool area superb loads a beds clean and tidy Nice stay here Would stay again

RATS IN ROOM!! Serious Hygiene Issues and Extremely Unprofessional Handling

2.0

Our stay at Phi Phi Island Cabana Hotel was one of the worst hotel experiences we have ever had. From the moment we checked in, the room was already in poor condition. It was visibly dirty, several bathroom tiles were broken, and the toilet flush did not work. Later that evening, the situation became far more serious. While we were in the room, a very large rat came out from underneath the bed. Within moments, two more rats followed. There were multiple rats inside the bedroom. We were terrified and ran out of the room immediately, leaving our belongings behind. We had to knock on a neighbouring guest’s door for help, and he kindly went to reception for us. A staff member eventually came upstairs and picked up the rats by hand. The presence of multiple rats inside a guest room is a serious hygiene and safety concern. We were moved to another room around midnight. Unfortunately, the replacement room was also unacceptable. The toilet flush again did not work, the shower pressure was extremely low, and the bathroom was filthy. The situation was handled very poorly the next morning. Instead of resolving the issue properly, we were called and told to check out. When we politely asked for a refund due to the serious problems we experienced, staff became extremely rude and dismissive. To make matters worse, we were given an email address for the hotel manager to raise the complaint, which later turned out to be fake. When we contacted our booking provider to request a refund, the hotel denied the entire incident and claimed nothing had been reported or logged during our stay. The presence of rats inside a guest bedroom, two defective rooms, and the way the situation was handled is completely unacceptable. The lack of accountability afterwards only made the experience worse. We would strongly advise future guests to reconsider staying here.

Not worth the money!!!!

4.0

Had my eye on this hotel for a while before booking as it looked great, amazing location etc. the price seemed worth the money based on all of the above. HOWEVER, upon arrival, the reality of the hotel is nothing like the pictures. The decor of the room and communal areas of the hotel is incredibly run down and dated and in need of a lot of repair and renovation (this isn’t generally something I would complain about however I have left completely unsatisfied). Also (not the hotels fault, actually this would affect all hotels in the area) but there is one very loud party hostel way down the strip that blares music until 3am every night, so loud that you can feel the base rumbling the room. Light sleepers, be warned! Above all, my biggest fault that I cannot move past was hearing a rustling noise at midnight and finding a rat running from the bathroom to the bin!! I could not believe it! I have stayed in a wide, diverse range of accommodation across 75 countries and never have I encountered this problem, and certainly not from a resort like this. Staff tried to be helpful and maintenance came and sprayed the room, but they could not explain (language barrier, despite google translate) how the rat had got in and if/where if had now gone. Having read other reviews, I have found that this has also happened to other people which is unacceptable! Furthermore, the main thing this hotel has going for it is its great location with excellent views, however this is the only redeeming feature. It doesn’t warrant the price at all, without doing some significant work to improve its standard. I definitely would not return or recommend this hotel. You could certainly find a hotel of a better quality elsewhere on the island.

Not worth the money and not great customer service

2.0

This hotel isn't cheap for the area so you pay for a better experience.....be warned you won't get it Broken safe, no hot water for two nights shower head dribbles water such a dated place so this is so dated the springs poke out of the restaurant chairs staff are good at fixing things but seems happy to allow unless you complain my partner and I accidentally dropped a glass ashtray which was probably bought new in 1960 and were charged 200bht to replace it I asked that fair is fair as I had no hot water for two nights and no safe for one night as broken I was told it's different as we owe them the money terrible way to treat clients will not go again

Terrible

2.0

€250 per night — and they ruined our honeymoon. This was the worst hotel experience we have ever had. We were on our honeymoon and chose this place expecting something special. Instead, it turned into a nightmare. The room smelled terrible from the moment we entered. Extremely old bed and mattress, ancient and dirty bathroom, outdated sink and tap, bad-smelling water, and a fridge that was almost rotten. Poor lighting, only one power socket, and visible dirt in several places. Noise was constant, but the final insult was at 2 AM, when they started drilling the wall with power tools. Completely unacceptable, especially during a honeymoon. The buffet was not fit for human consumption, so we did not eat there at all during our stay. The only positive was the air conditioning. On top of everything, the receptionist May was rude, ironic, and aggressive. Charging €250 per night for this is outrageous. Avoid at all costs.