Comfort Inn Ferdinand♡

Very disappointing

1.0

The staff was very friendly, helpful, made sure to bring new sheets and extra towels.

− Where do I begin....After spending the entire day at Holiday world, I would have loved to come to my hotel that I spent $300 on for one night, and just relax. But no. First of all, the power went out right after arrival. This was due to a storm. Then the fire alarm went off and the alarm clock started buzzing and wouldn't stop. Even after unplugging it. Then my family of 4 would have enjoyed a hot shower but we only had 1 towel and 1 bar of handsoap to wash with. Like what?? Finally taking a minute to relax and pull down the sheets on the bed to see a mysterious orange stain on it! I thought what else could go wrong. Well, the elevator quit working, so we of course were given the room by the stairs. Everyone was up and down all night and you could hear the door click every time. The carpet was raising up from the floor so it created humps that you would trip over. The bathroom had no ventilation so it was super hot and the ceiling above the toilet looked like it was going to fall in. The light in the bathroom was going out. It flickered constantly and there was a weird sound in the wall behind the mirror. We left to grab dinner and on our way down the hall was a weird man listening at someone's door that was clearly not his room. The tv had no signal the entire time even after asking staff about it. I want to make a point to say, yes we talked to the staff. They were very kind and tried their best to fix things. I would like to direct this review at the one who owns this hotel and probably pops in once or twice a year and only worried about making money without spending any. Help your staff and care enough to make sure they are able to fix all the things that are wrong. They are obviously down several staff members and they are working outrageous hours. How do you expect your employees to deliver great service and keep the hotel running if you aren't giving them the support they need??

I have stayed in better hotels with a better breakfast and some service for cheaper cost.

7.0

Location from Holiday World was only a 8 minute drive. Close to some fast food restaurants. Staff was very kind and helpful.

− Coffee was terrible. Food was gone by 9 AM. No one was cleaning the tables and restocking food. No forks to use. Tables were dirty because no one was cleaning them after the people ate. The toilet seat was loose in our room.

Staff needs some organization, maybe a checklist

5.0

The town of Feedinand was wonderful. The distance to Sata Clause was short.

− Room 216 is right over tge entrance, the doors open and shut all day and night. No shampoo and conditioner. The ladyvat check in ask another lady if our room was ready, this was after 7pm. The employees huddle at the front desk . Breakfast is first come, by 8am most things are gone. It has if the have a certain amount of food for the day. When it's gone you are out of luck. Key cards have to be reset during your stay. Just seemed the staff was playing catch-up our whole visit.