Sea Phoenix Hotel Da Nang♡

Great location, but poor maintenance, unhelpful staff, and multiple room issues made our stay very disappointing.

1.0

The only positive thing was the location, which was close to the beach. Unfortunately, the rooftop pool was not inviting to use because the surrounding glass panels were dirty.

− When we arrived, the bathroom was leaking, so we had to clean the floor ourselves. There was no toilet paper in the room, and we had to go to reception to ask for it. At first, the hotel refused to provide an iron, even though they had confirmed by email before our arrival that one would be available. After repeated requests, they brought us a very old iron, and only after I complained again did they replace it with a better one. The biggest problem was the refrigerator. It had a very strong, unpleasant smell and was leaking liquid. One night, the smell became unbearable, so I went to the reception and demanded that something be done. The receptionist had to wake up a sleeping hotel employee to come and clean the refrigerator. I asked for a refund because we could no longer tolerate these conditions and simply wanted to move to another hotel. Instead of giving us a refund, they offered to move us to another room. The second room was slightly better, but in the first room the air conditioner barely worked, and the room temperature stayed at around 25°C. The staff insisted that everything was normal, even though it clearly was not. The reception staff spoke very little English, which made communication very difficult. The rooftop pool was also disappointing because the glass panels around it were dirty, so it did not look clean or inviting to use. I understand that the hotel eventually tried to improve the situation by moving us to another room and replacing the iron. I appreciate those efforts. However, I still cannot leave without writing an honest review because the first three days in the original room were a nightmare. The improvements only happened after I repeatedly complained and contacted the hotel through messages. The reception staff were not helpful and barely responded to our concerns. Only after a lot of pressure did the situation improve. Unfortunately, by then a large part of our holiday had already been affected.

Good hotel with great value

8.0

Near beach and close to various restaurants, bars , shops

− Overall, the hotel was okay, but there are a few areas that need improvement. The swimming pool doesn't seem to be well maintained. There are rusty screws around the edge of the pool that could easily cut someone's feet, which is a safety concern. Another disappointment was that the pool bar was never open during our stay. We had to walk to a nearby shop to buy beers whenever we wanted to relax by the pool. While this was certainly the cheaper option for us, it would have been much nicer if the hotel had kept the pool bar open for guests.

satisfied

10.0

room and staff

− pool

Guest review

9.0

Good location n

− Needs handrail on entrance stairs

Worst hotel experience ever! Not recommend at all.

1.0

− Staff has changed our rooms when we are out, they have packed our bags, has mixed up all our belongings, 3 pairs of my shoes were missing, medicines of ours were mixed up. Not recommend at all. Can you even imagine hotel staff could pack all into bags and keep in another room when you are not in the room? When I informed to the staff about missing shoes they said they will look into it. But no response, when i emailed to the management they says staff has said to them that my missing shoes have been found in my other friends room which was a lie. Management just apologized but that doesn't make any sense.

Guest review

1.0

− Нихуя.отдавал одежду в стирку мало того,что после стирки цена изменилась,так еще испортили мне две футболки!