Hotel Unit (Superior Room)
Sleeps 3 · 37 m² · King bed
- Air conditioning
- Private bathroom
- Kitchenette
- Coffee/tea maker
- Free WiFi
Club Mahindra Mount Serene
★★★★ Chinnakanal Village, Suryanelli(Via), Devikolam, Kerala, 685618, Devikolam, IN
8 guest rating· 7 reviews
About this hotel
Scenic Views
Immerse yourself in the breathtaking garden views surrounding the property, offering a serene backdrop for your stay.
Deluxe Dining
Indulge in exquisite dining experiences at the hotel's restaurant, or enjoy the convenience of 24-hour room service for a private meal anytime.
Convenient Amenities
From laundry facilities to a library, the hotel provides everything you need for a comfortable stay. Need assistance? Take advantage of the tour/ticket services offered.
When you're ready to experience a blend of luxury and tranquility amidst the lush landscapes of Udumbanchola, book your stay at Club Mahindra Mount Serene.
Rooms & rates
Amenities
- Free self parking
- Front desk (limited hours)
- Airport transportation - pickup (surcharge)
- Garden
- Library
- Tours/ticket assistance
Location
Chinnakanal Village, Suryanelli(Via), Devikolam, Kerala, 685618, Devikolam, IN
- Check-in
- from 02:00 PM to 10:30 PM
- Check-out
- until 10:00 AM
What guests say87 reviews
− Very bad experience
Cleanliness5.9
Service8.4
Location8.4
Room Quality8.3
Amenities8.4
Value for Money8.3
Happy
8.0The ambiance.
− Why is restaurant having same price like Lakeview when the spread is 40-50% less The water/toilet has bad smell
Very bad experience
1.0Nothing.
− Nothing
Emergency improvements required. Additionally I reviewed in booking.com due to NO RESPONSE FROM THE FRONT OFFICE MANAGER
1.0View
− 1. Please inspect the room 1047( I forgot the room number) and do pest control treatment - bed is okay but living room bed required emergency treatment.( We got a lot of bedbugs bites) 2. Once I checked in - the room was purely had foul smell around the room and I called the reception to spray air freshner however a person came with a plastic bottle and dropped something around the chairs and curtain and left.( I believe no one checked the room before the arrival) 3. I asked for a 3 pin plug point and order taker Informed me that will check and get back to me in 5 minutes but I called him back after 15 minutes and they mentioned they don't have but I received in 5 minutes after the call. 4. Laundry team got confused once I request for a linen to dry and later they mentioned the hk person will come to the room on next day to collect the laundry and cannot promise that they can give me backmy cloth before check out. 5. I requested that we are recently married couple and personally commented on booking.com that if they can do any linen arrangements however nothing was communicated to me upon check in and through out the stay.( I believe they didn't checked my comments) 6. One night stay had a lot of issues - I don't want to mention more things becoz I faced a lot. 7. In room dining - I ordered for a pizza and the base was frozen - it was not fresh at all( we can't even chew that). Please inform the team to check the quality. Same time I asked for a lime juice and order taker mentioned that it's only available at breakfast time but the menu mentioned until 10.30pm ( please check and he mentioned I can order only Pepsi) maybe the team required more training based on the property.
Passable
5.0Rooms and fecilities were good and neet,
− Restaurant and staff were poor in service and support
Overall great Hill statioon to spend 2 days holiday in resort
9.0Club Mahindra Mount Serene is on the top of the hill , weather and scenere from top is awesome
− Bit outside Munnar and too many steep road curves , be careful if you are driving on your own.
Very good
8.0
Good to know
Contactless check-in and contactless check-out are available.
›Pets
Pets not allowed
›Sustainability Certifications
Property confirms they are implementing guest safety measures
›Check-in & Check-out
Contactless check-out is available
›General
Guests are provided with free hand sanitizer
›General
Staff temperature checks are conducted regularly
›General
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
›General
Staff wears personal protective equipment
›General
Temperature checks are available to guests
›General
Property follows sanitization practices of Safe Travels (WTTC - Global)
›General
Property is cleaned with disinfectant
›General
Social distancing measures are in place
›General
Professional property host/manager
›Check-in & Check-out
Contactless check-in is available
›Children and extra beds
No cribs (infant beds) available
›Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
›General
Shield between guests and staff in main contact areas
›General
Masks are compulsory at the property