Boulevard Side Hotel♡

Guest review

4.0

There were frequent light outages, in bath once i took the shower it always stay wet due to slope issue,there were dirty bedsheet. There was no trash can in the room to throw the garbage although we asked the management to give us one, multiple times Services were not good enough.

Guest review

6.0

Overall it was just functional for my needs. However no kettle and cups or tea/coffee provided which was probably the most annoying part. The breakfast was limited but decent enough. The wifi was a bit spotty as well. The location is far to walk to the downtown but bolt is cheap, so about 10mins away

Guest review

4.0

Room cleaning and comfort is very poor. Almost cannot connect internet. Very poor breakfast.

Avoid due to overbooking

2.0

My check-in didn't happen. I was told there were no available rooms and sent to another (substandard) hotel. Next days I was told my six-day reservation didn't exist. Found later. Management was approved by email a few times for compensation for this kind of treatment but didn't even bother to reply. The hotel itself had many issues...

Terrible experience! do not stay in this hotel. It is nothing like the pictures or reviews.

2.0

The hotel was nothing as advertised on Booking.com, when we made our reservations. Firstly, the hotel is listed in Booking.com as "BS Hotel", you will note a quick search on this name does not show any reviews online. Upon arrival we noted the real name is "Boulevard Side Hotel", see reviews here (https://www.tripadvisor.com/Hotel_Review-g293934-d7721333-Reviews-Boulevard_Side_Hotel-Baku_Absheron_Region.html). Our first night (Apr. 25) we were not given the room we requested, a double room, but were instead given two single beds and promised we would be changed the next night. The air conditioner did not work in the room the first night, although the hotel states on Booking.com that they have air conditioner. We were advised by the front desk that temperature would regulate itself-this did not occur. We had to sleep with windows open with excessive outside noise due to it being next to an auto repair workshop/gas station and main thoroughfare in Baku. During the second day (Apr. 26) we were given the originally requested double room, however the room was visibly dirty, with garbage left in the closet and an excessive smell of cigarette. We note the hotel advertises on Booking.com as non-smoking, however the scent in the room was unbearable and the nightstands had visible cigarette burn marks. Only one ragged towel was left, we are two travelers. The air conditioner did not work in the new room, and we were advised by the property this time that they did not have air conditioner only heater. Please note Baku is currently on summer weather. After the second night of no sleep, we decided to move out and made a new booking on Booking.com. During the morning of Apr. 27, we advised the lobby of our decision to leave due to the poor state of the hotel and service. Regarding the air conditioner they advised that indeed it was only a heater as it had not been put into what they called "Summer Mode". Then they proceed to state we could not check out, I insisted on our decision, and they said they could change the room one more time. We declined and confirmed we would check out due to the state of the hotel. They said they would not reimburse the remaining four nights, we insisted we would dispute this but left as the hotel felt unsafe. We note this type of fraudulent postings are not in accordance with the regulations and standards of Booking.com. As you will note from my profile I have been a loyal customer and put my full trust on Booking.com for may years, booking for my personal and business travels as well as family travels. I am sure they listed themselves as “BS Hotel” instead of their real name “Boulevard Side Hotel” to deceive customers into not reading the reviews available online. Definetly do not stay here.

Guest review

2.0

Poor hygiene and ery noisy till 6am in the morning