The Mews Inn♡

Horrendous

2.0

Me and my partner booked this hotel as a last minute thing as we decided to go and see some family. Upon arrival, the overall hotel smelt a bit like urine. The gentleman at reception was polite enough but soon left once we'd be given our room number and codes to get in, i feel like this could have been explained better, but we were just expected to get on with it and know what we were doing. As we headed up to our room, the sound coming from the room next door was a joke. Their television was on far too loud and no member of staff had approached them regarding it. We wanted to get our heads down but this made it extremely difficult. Additionally to this, the overall cleanliness of the hotel was not good at all, one of the shared bathrooms had urine in the toilet and on the toilet seat/floor, our private bathroom had no working shower (ice cold), we had purposely booked a room with a private bathroom and paid more so that we didn't need to use a shared one. Also, their was only 1 towel given for 2 people and half a toilet roll. Their was patches all over the walls, touch up jobs done, a hole in the bathroom door. There was stains on our bed sheets, which knocked me sick to be honest. Especially with the covid-19 situation at the moment. It looked as if the whole hotel just hadn't been given a thorough clean for a long time. Also, the single bed was broken, when you sat on it, you just fell in.

The ‘2-star’ is quite a generous rating

2.0

Our experience staying here was bad from the off. We booked a room at 8pm to stay that night (an impromptu thing after staying in Anglesey the night previous). Once the booking had gone through it notified me that check-in was until 8pm, which seemed weird considering we booked the room after this time. We rang the hotel to double check before arriving that there would be someone present to check us in. The man who answered the phone was incredibly rude and lacked any good customer service skills. The first thing he said as he answered the phone was ‘can you just wait a minute’ (no hello), after he finished his conversation he returned to the phone and we asked whether someone would be there to check us in. He said ‘err well it depends... can you ring back in 5 minutes I’m busy’. Once we got there we could see how run down the building was from the outside, although we wasn’t expecting much anyway given the 2 stars. As we got into the reception the man behind the counter said that we were too late to check in (this wasn’t the same man on the phone). After letting him know we booked the room after the check in time stated, he sorted us out a room. We were given our codes to get in the room and for the front door- as this was apparently to be locked at 9pm at night (it wasn’t). Therefore we automatically didn’t feel very safe considering anyone could wander in. Our room was on the second floor, so we took the stairs up. All the corridors and doors were very scruffy/run down

Guest review

6.0

Bed is really uncomfortable very noisey at night lots of door slamming

Guest review

6.0

On arrival there was no one in reception after ringing the bell and knocking on windows we tried to phone the telepgone number. Then a gentleman appeared. The gentleman was very nice and showed us to our room. The room was clean but freezing . There was an electic heater on the wall so we put that on immediatly. Electric extention leads in place for kettle and heater so not kid friendly even though it was a family room. We then went to get some stuff from the car on exiting the room there was a gentleman frantically putting shake and vac on the carpet (this was not hoovered up while we were there). At the bottom of the very steep stairs there was abou 3 pushchairs. It had a feeling more of a hostel than a hotel . Breakfast was not offered or asked for. We were given a code to get into our room and for the front door as after 9 pm the front door should be locked (it was not locked at all) . But it was a cheap overnight stay so you get what you pay for.

Guest review

2.0

Brought my 7 year old nephew with me for a mini holiday (a night in rhyll). Kept things lighearted for him but the hotel/rm was grim. Whilst thr carpet in the rm had been hoovered all the skirting and window ledges were thick with dust. Bathroom floor dirty and also the toilet bowel were grubby. Holes in the walls, a thick layer of dust under rach bed, only 1 pillow each and no spare in the wardrobe, thin summer quilts (its mid feb) and no spare in the wardrobe (i slept fully clothed with socks on). Reception unmaned when we arrived and the same again when we came back on the evening. The most significant issue was the level of noise (people coming in as late as 4am screaming snd shouting). People with techno music blasting above us and the tv next door ridiculously loud. 1 lady was knocking on doors on our floor for a plastic bag with her little girl in tow (only a toddler). I hate to say it but i deduced that this is a flop house ( homeless people presumably placed here by the council). I didn't feel safe ive got to be honest. Just so many drunk people. I like a drink myself but.... im knacketed, still awake until after 4am. I will be asking for my money back.

Guest review

2.0

The stairs were to steep.The room was up three flights of stairs and very bare.there was no curtains on the large window.There was not even a chair to sit on. The shared toilet was too far from the room down a dark corridor.There was no light bulb in the toilet. The bare wire was just hanging from the ceiling. The shower room was on the next floor down a steep flight of stairs