Residence Inn by Marriott Durham Duke University Medical Center Area♡

Guest review

1.0

− There was hardly anyone working and it was difficult to get in touch with the front desk. Gave us a queen when we reserved a king and tried to argue that it was a king. Also gave us a pack and play, not a crib, that was very dirty with just a hotel sheet folded in the bottom.

Good Stay

8.0

We stayed here for a few days last month while my son attended a camp at Duke. Our room was spacious and clean. The parking situation can be difficult depending on what time you arrive. There were no garage spots or lot spots so we just parked across the street, it seems they are doing contruction to make that a larger lot. Breakfast ends at 9am which would be great to extend till 10. All the hotel employees we encountered were extremely friendly. If you are a light sleeper they mention having sound machines due to the train noise. It didn't really bother us. We were able to walk to quite a few restaurants in the area that were great. All in all I would choose this spot again.

A Masterclass in Hostility

2.0

Most hotels train their staff in hospitality. The Residence Inn Durham appears to be the product of an accidental registration for the "open hostility" seminar and a game-time decision to fully commit to the curriculum. The staff here have a shocking commitment to discourtesy and everyone we encountered seemed genuinely offended by the presence of guests. The room itself had the exhausted ambiance of a regional airport lounge. Every surface suggested a long-standing disagreement with disinfectant and carpets appeared to have absorbed several economic downturns. The “kitchen” featured the fun and exciting challenge of discovering which appliances/utensils still qualified as functional. Most did not. If you’ve ever wondered what the complete philosophical rejection of housekeeping looks like, look no further than this hotel. Management cites “COVID-19” as their justification for not cleaning rooms. While I understand that some hotels offer the option (keyword OPTION!) to forgo daily cleaning services during longer stays, invoking pandemic protocol to avoid replacing towels for 4+ days in 2026 is quite bold. The parking situation deserves academic study. You pay for parking, but not in the charmingly old-fashioned sense where your car remains near the hotel. Instead, the hotel invites you to on an odyssey to their auxiliary lot. Despite what they may tell you it is not close or convenient, particularly in the rain. In fairness, the hotel did succeed in one respect: it inspired immediate brand loyalty to every competing property within The Triangle.

Wonderful experience!

10.0

I had a wonderful experience here, even though it was only for a day. Tiffani at the front desk made the experience well worth it. She was very informative and offered excellent customer service.