Hotel Emerald♡

Guest review

6.0

Kinda old and run down. Towels were so bad. Smelt smoke in the room Staff was very nice though!

Clean Hotel with Warm hospitality

10.0

Hotel is clean, rooms are good size and well-maintained. The reception, dinning and room service staff are supportive, decent, polite, humble and co-operative. Food quality is very good, hygiene is maintained and the room service is also very nice. Dinner spread is exceptionally good, with wide choice of items. Only issue is the hotel doesnt have lift/elevator facility and it is located on 1st and 2nd floor with huge steps to climb.

Guest review

2.0

No lift had to clime 27 steps. No porters and Werribee difficult for 88 year person clime. I cancelled my booking with hotel right away. No news from Expedi regarding refund?

Guest review

8.0

The hotel doesn’t have a lift which was problematic for those with mobility issues in our group. The staff were kind and went out of their way to help us with local phonecalls & taxis which was appreciated & accommodated us when extending our stay. A few minor enhancements would improve the room e.g. having hooks behind the door in bathroom or a rail to hang towels. Breakfast could have more continental options but was not bad for what we paid. There was building work going on immediately outside the hotel which made it v dusty & noisy too.

Average but not bad. Clean enough, but old and outdated feel.

6.0

Sleep quality is good, but cleanliness and amenities are strictly average. For the price, I still feel it is better than what you get at a metro city or tourist destination. Very well located with restaurants, spas, and other business areas close by. The lock for room 210 wasn't working and they had to use the master key to lock when I stepped out for dinner. The morning breakfast was satisfactory. Poori chana being the highlight. Have to use a few high steps to reach the reception and then rooms are further up. I wasn't taken to any elevator so I wouldn't know if that works exists.

Courteous service

10.0

This hotel is situated in the middle of the city with a market place, atm and bank under it. This is not a fancy hotel in appearance, but, their promptness, courtesy, food quality, service, basic facilities can easily surpass the same of many 3 star hotels. Only drawback of this hotel: Has around 45 steps in one wing and around 30 steps in main wing. They do not have lift. Service: We requested for breakfast to be packed for atleast children and the amount and variety of breakfast they packed was sufficient for us two adults and two children. I requested for check out at 3am in the morning, the manager gave his personal number, in case, people in reception does not pick up call. He made sure that the luggages I did not have to carry. They provided electric kettle, complimentary tea bag, coffee powder, milk powder. Food: It is a vegetarian hotel and the food was tasty enough for me not to miss non-veg food. Rooms: We stayed in the family room in the new wing. It had two big comfy beds. The room air conditioner control worked properly, which is actually very rare in the hotel industry. Satisfaction: Would not have to think twice before booking this hotel again if I have to ever visit Chandigarh again. Loved their service.