Extended Stay America Select Suites - Springfield - South - Battlefield♡

It was a nightmare we didn’t even stay the second night of the stay

1.0

− Mold in room, bad smell

Barely slept, room just felt uncomfortable, bed sheets dirty and stained, bathroom sink clogged and unusable, no ameniti

1.0

Nothing

− DO NOT BOOK WITH THIS COMPANY!!!!! Apon arriving the bathroom sink was stopped up and was filled with water half way to the top. The stopper was set to the side of the sink(nothing was said about this to us prior) *New to us* apon arriving after hours we had to wait until the customer in front of us had called the zero number for the hotel attendant to come down to help. Took a lot then felt necessary since he’d already been trying to get ahold of someone before us. The employees AND entire first floor REEKED of weed. There was a dime size amount of soap on the tub which had not been cleaned at all. First hotel we’ve been to without shampoo, conditioner, body wash, or even soap. Through several states not just ones in Missouri. There was two wash clothes, two sad sized adult towels, and 1 SOPPING wet hand size towel that was refolded and left on the back of the toilet. Each towel was stained completely. The pillow cases had SHOE prints on them. The sheets had mud/dirt smudges all over each blanket. We were like crazy so had to get our own out the car to just lay one and be able to sleep after two showers and lotion. The tv remote/dish services were pretty rough. The volume was not going down on the tv at all and stuck at a decently loud volume. The dish channels all were labeled “not available” not showing what they were at all. Two cabinets were wide open with no doors what so ever which isn’t that big of a deal for us, but it was advertised that they had pots and pans and for people that utilities those amenities would’ve been out of luck. The floors probably has not been cleaned properly or at all in years we took two showers due to the itching from the bed in a span of 4 hours both of the bottoms of our feet were completely black by the second shower. It’s completely sticky throughout the entire floor not just a spot here and there. Our check out was as at 11. We had an alarm for 10. We snoozed it while there was ruckus in the hall.

Guest review

9.0

Clean

− Staff

Terrible.

1.0

Nothing

− The blood in both rooms i was moved to. The dirty floors. The unkind staff. The drugs being dealt at the hotel. The disrespectful men catcalling me. The dirty qtips all over the facility. And the lack of any cooking item or coffee and the fact I had to pay to get a new towel. It was the worst experience I've had. And I stay at hotels throughout my life frequently.

Guest review

2.0

The overall experience was ok

− The back door didn't work, it was always left open.