Studio 6 Extended Stay Birmingham Pelham AL♡

We checked out one day earlier. You had a couple of employees that were great. Cleaning crews needs to be replaced.

2.0

The location was great

− I had to go down daily to get a towel. My socks were dirty from the floor and the tub looked like it had not been cleaned in a month

No sé para qué tienen cocina, si no tienen un solo jarro para calentar agua ninguno de estos hoteles

3.0

− El Hotel estaba súper mojado, con mucho olor en las habitaciones a humo y humedad que salía de los aires acondicionados

Guest review

3.0

The locking mechanism on door needed replacing. Card key would work once, then not again.

− Not being able to get in the room when I wanted. I went down to desk several times, clerk would reset it, I would get in room once and then the card key would not work. NEEDS NEW DOOR LOCKING MECHANISM!!! Room did not have a TV remote in it. Had to bother housekeeping, after going to desk, would not answer phone.

I need a Full Refund, the location did not honor my reservation for 2 bed room.

1.0

nothing, they did not honor my reservation for a room with 2 beds.

− They did not honor my reservation for a room with 2 beds, When I arrived at 10:30pm, the receptionist told me they had no rooms with 2 beds. So, she canceled my reservation.

I was completely satisfied with my experience here.

10.0

Never again!!!

1.0

Absolutely nothing!!

− Management walked in my room while we were sleeping. I sat up in bed and yelled "excuse me!" and there was an immediate apology and they left. How that happened idk bc the hotel was at max capacity... they had no more rooms!! Therefore there was no reason to think the room was unoccupied! The room was nasty. The floor had not been swept or mopped. Huge ball of hair/dust under the bed. The bathroom had not been cleaned. I went to Walmart and got cleaners and cleaned it myself. Dried up toothpaste was in the sink from previous guest, soap in the shower with hair on it, kitchenette counter and sink was filthy, bed linens had stains, never received a blanket as Elijah promised. He told us himself he was going to get us one and bring it back and we never got it. I complained to Elijah about the conditions of the room and he told me to contact booking.com and he would authorize a refund. I contacted booking.com and received an enail that they didn't come to an agreement with the property when i pushed for the refund I was told the contact info they have for Studio 6 is incorrect and it has been one big stink since. I STILL don't have my refund and it's a month and a half later!!!!! Elijah told me today that he did authorize it yet my bank account does not reflect that. I will NEVER stay here again or any other Studio 6 for that matter. The ONLY reason I dealt with it that night was because we were tired from traveling. It was me and my daughter and we were in town for an AAU basketball tournament, hotels were sold out in the area. At check in, I was told there were no more rooms and they blamed it on the site for over-booking. People had been waiting for HOURS to check in. A woman came down after finally getting her room and complained the floor was nasty.