The Nai Harn♡

A truly memorable stay where we celebrated our 25th Wedding Anniversary

10.0

Gorgeous scenery, good facilities, awesome breakfast, spacious rooms, friendly and helpful staff and wonderful terrace with a good view of the sea

− If I may suggest, a more solid structure or roof over the daybed in the terrace would be great to provide protection from the sun or rain

All good except for the lift question would have liked a late checkout but was not able to

8.0

Location and superb staff

− Main lift out of order and being replaced had to use staff lift

Guest review

9.0

Das Bett ist sehr bequem, und die Aussicht ist ebenfalls wunderschön.

− Wenn es regnet, ist das Geräusch der Regentropfen auf dem Dach der Duschkabine ziemlich laut. Selbst bei geschlossener Tür ist es noch deutlich zu hören.

A Honeymoon Hotel We Had to Escape From.. Worst hotel experience I've ever had

2.0

**⭐ 1/5 – Worst hotel experience I've ever had** I booked this hotel for **5 nights** as part of my honeymoon, but we stayed in the room for **less than 10 minutes** before leaving. The reality was completely different from the photos. The biggest issue was the overwhelming presence of insects and reptiles. There were lizards and insects not only around the resort, but along the walkways, near the reception, and close to the rooms. I have a severe phobia of reptiles, and the situation caused me extreme panic. We simply could not stay. The hotel later claimed they offered us another room, but that would not have solved the problem. The issue was not one specific room—it was the entire property. Changing rooms in the same environment made no difference. They also claimed I left immediately, which is not true. I remained at the hotel for almost **two hours**, hoping they would find a real solution. Unfortunately, nothing meaningful was done, and we eventually had no choice but to leave and book another hotel at our own expense. What makes this even more disappointing is that we stayed at another resort in Phuket surrounded by the same tropical nature, trees, and the beach, yet we did **not** see insects and reptiles everywhere like we did at this hotel. Their excuse that "it's because of nature" simply doesn't match our experience. The cleanliness was also far below expectations. We stayed in several hotels during our trip to Phuket, and none of them had this level of poor cleanliness or pest presence. Despite not using almost the entire stay, the hotel refused to show any understanding or offer any refund. There was no consideration that this was our honeymoon, no empathy for the distress we experienced, and no genuine effort to resolve the situation. I would never stay here again and cannot recommend this hotel to anyone. The photos do not reflect the actual experience we had, and this was by far the worst hotel of our entire trip.

Excellent vacation village

10.0

Our stay at The Nai Harn Beach Phuket was truly amazing. We stayed for two nights from June 27th to 29th, and the experience exceeded all of our expectations. Even before we arrived, the hotel impressed us with its professional and thoughtful service. The email communication was prompt, friendly, and detailed, showing great attention to every aspect of our stay. After check-in, we continued to enjoy everything the hotel had to offer. The facilities were excellent, the atmosphere was relaxing, and every member of the staff made us feel welcome. Every detail reflected the hotel’s commitment to providing outstanding hospitality. We highly recommend The Nai Harn Beach Phuket to anyone planning a trip to the southern part of Phuket. If you have the chance to visit this beautiful area, this hotel is definitely the place to stay. We would love to come back again in the future!

A Five Star Experience From Start To Finish

10.0

This was my first visit to Phuket, and I couldn't have chosen a better place to stay than the Nai Harn. I arrived in the early hours of the morning after a journey from Abu Dhabi. It was such a thoughtful surprise to find food waiting in my room. It was a small gesture, but one that immediately made me feel welcome and set the tone for the rest of my stay. The hotel's location is simply stunning, overlooking the beautiful Nai Harn Beach with breathtaking views across the bay. It offers a peaceful atmosphere and is the perfect place to relax and unwind. The rooms are spacious, beautifully designed and exceptionally comfortable, with large balconies that make the most of the incredible surroundings. The attention to detail throughout the resort creates a luxurious feel while remaining warm and welcoming. The food was outstanding throughout my stay. Breakfast offered an excellent selection, with plenty of choice and high quality ingredients. One of the highlights was the Pad Thai and Mango Sticky Rice at Cosmo Restaurant both were beautifully prepared and among the best I've tasted. What truly sets The Nai Harn apart, however, is its people. Every member of staff was friendly, attentive and genuinely passionate about providing exceptional service. Their warmth and hospitality made a lasting impression and were a big part of what made my stay so memorable. As a Travel Counsellor, visiting hotels first hand allows me to confidently recommend the very best to my clients, and The Nai Harn is certainly one that I will be recommending. Whether you're looking for a romantic getaway, a relaxing luxury escape or simply one of the finest beachfront hotels in Phuket, I wouldn't hesitate to suggest it. A heartfelt thank you to the entire team at The Nai Harn for making my first visit to Phuket such a memorable one. I very much hope to return in the future.