Hyatt Place Bloomington / Normal

Manager Ellie Braun and Event Manager Cecilia Upton are rude and dismissive

2.0

The stay was ruined because the pool was closed. We booked a group of 12 families and were not told the pool was closed until further notice. Had we known this information we would have booked at another hotel to give our children something to do. When we spoke to the hotel manager, Ellie Braun, she was dismissive and rude. She pushed us off to her event manager Cecilia Upton’s voicemail. She didn’t even say goodbye, she was more annoyed that she had to speak to a customer. I left a voicemail with Cecilia Upton but she never returned my call. The breakfast was gross. We ended up eating Starbucks instead. The Hyatt used to be one of my hotel chains I used based on customer service. However, after this experience you are better off going to Hilton or Marriot.

A Standout Hyatt Place

10.0

Terrific hotel. Clean, quiet with free parking and a better-than-average breakfast selection. Terrific employees who were very helpful. Great neighborhood with restaurants and interesting shops within walking distance.

Unsatisfied Guest

2.0

The hotel room was not clean, toothpaste on mirror, refrigerator dirty, sofa had several stains and candy wrappers in between cushions, slow drain in the sink, in the morning short staff. The front desk was too busy to help because they had to cook the free breakfast food. My sister room had a leak from the ceiling from the air conditioner from the room above. Ceiling plaster fell down and water caused the room carpet to be wet. No staff available to help till almost mid day!

Guest review

5.0

Staff was nice. Lobby was pretty.

− Our room was hot, drawers and window shades were broken. Pool was not working which was a major let down for the kids.

Very good stay, however, with one issue

8.0

Our stay at Hyatt was amazing. The location is excellent. The rooms were clean and well equipped. The breakfasts were very good. The staff members were very friendly and supportive

− However, there was a very unpleasant moment related to the payment of our stay. I paid for our stay in advance, through Booking.com. However, the cost of the stay was charged from our bank card for the second time during our stay. The incorrectly debited money was returned a few days later. But we were limited in funds for a while, which was very frustrating. I hope that the hotel management will solve the problem of double debiting money so that customers do not experience such aversions anymore in the future

Not worth the premium price

4.0

Not comfortable; not clean. Overcrowded, poor breakfast selections, poor hours. Someone put their greasy head on the window and left it that way for us. Thanks for the extra hair in the bathroom for my collection. Nice saggy bed, too. Appreciate the attention to detail when you overbook rooms so that confirmations are not honored. Makes it unpleasant for everyone.