Home2 Suites by Hilton Knoxville West♡

Will not visit this location again

3.0

The people at the front desk were nice and welcoming.

− The beds were tilted and the mattresses were worn. We did not sleep either night we were there. The cat next door was meowing all night. The bedding was ripped and worn, rather disgusting.

Convenience in a luxurious home away from home

10.0

It was really nice.

− The kitchen area was dusty. Of course I wiped it clean and rewashed the dishes. But the kitchen was awesome. Just enough dishes to accommodate and a nice fridge.

Guest review

3.0

Staff was kind

− Tub wouldn’t hold water and shower head barely dripped water. Family struggled to get cleaned off. We paid for a queen suite and the beds were doubles.

I will definitely be back and will recommend to friends while staying in Knoxville

10.0

Breakfast was great, lots of choices and was nice and hot.

− Can't think of anything

It was a decent stay for two nights (second night was a better experience because I think the people beside of us left),

6.0

The breakfast was pretty good, the bed was comfortable, and the staff was friendly.

− The pool was broke which was disappointing since we looked for a hotel with a pool for our kids, the first night we stayed there was people in the lobby partying which is not the environment we wanted to be around with our kids, and we thought we lucked out getting top floor but could still hear the people next door as if they were in the same room. Their tv was down low and I could still hear what they were watching as well as everytime they went to the bathroom. Walls are too thin.

Good for a one night stay.

4.0

The location is what we needed. Several chain restaurants in the area. Plenty of parking. Andrea was helpful and professional

− I knew when we booked it that it was located off I-40 however the noise level in the room from the interstate was unacceptable even when I used ear plugs. The kitchen set up was poorly designed in my opinion. It set up galley style but with a long table and bench seats right next to it making it impossible for a large group of people to access the various food stations. It took 5 minutes to bring out another pot of coffee when the pot was empty and there were no plates or bowls. To me that just shows a lack of attention to your job or not enough personnel. The pillows were awful, just kind of a lumpy mess but the beds were comfortable. I wouldn't even sleep with the blanket on the bed as it had seen better days, looked kind of gray and dingy. And what's with being charged a $25 fee up front for "incidentals"? Yes it will be deducted after you check out but that just seems unnecessary.