Silver Naga Hotel

Mouldy room, mouldy elevator, poor breakfast selection, run down.

2.0

The Silver Naga Hotel was an abomination. We were assigned a room which smelled so much of mould that our lungs hurt from breathing it in. The ceiling had a big stain on it where the mould had been and which had been painted over. The lock on the room did not work, and had been replaced by a cheap padlock. We were given a different room, with a nice view, but with a lock that kept getting stuck and was never fixed. The grouting around the bath tub was old, cracked and grey, and the shower head full of green lime stone. The elevator shaft is full of mould which you can smell clearly, and our family had to hold our breath every time we stepped into the elevator and only breathe after exiting. The pool, which is heavily featured in the advertising for the hotel, is under construction, empty of water with bricks around it. The breakfast selection was among the worst we have ever seen: There was one (1) juice available, a sour green lime juice. There was one (1) bread available (dry baguette). There was one (1) bread topping available (strawberry jam). There was one (1) Western-style meat, a low quality mini sausage. The coffee was very low quality, described as brown water. The fruit station and the milk continuously ran out and stood empty, because it is so under-staffed; there was one (1) poor lady working the entire restaurant by herself, manning the egg station, filling up goods and clearing tables. We had to alert the reception that there was only one person doing all the work, and to their credit they immediately assigned more people. The overall feeling of the hotel and reception is run down, grey and old. A certificate of achievement from a food safety course in 2023 is the primary sign you see when entering. This is a very poor hotel.

Stay at your own risk

2.0

I recently stayed at Silver Naga in my trip to Vang Vieng with my boyfriend for 2 days. On the 2nd day we left for our day tour and as asked by us, housekeeping staffs cleaned our room when we were not there. We had kept 40000 THB and 500 USD in separate envelopes in our luggage which was zipped up. The next morning before checking out when we were checking the cash, we saw 20000 THB and 200 USD missing from our envelopes. After reporting it to the hotel management and lodging a complaint to the police, they interviewed the housekeeping staffs and locked one of them up in prison too but ultimately let her go due to lack of evidence. Remember this person was locked up because 2 of her other colleagues said that they saw her opening our bags, which should be evidence enough but we did not get our money back in the end despite having false hopes from the Silver Naga hotel management and the police.

Guest review

10.0

Wonderful Hospitality ! Very friendly and kind staff.

Very mixed bag.

4.0

Unbelievable view from hotel and room are the positive and they are without doubt excellent. The hotel itself though is tired. The pool area needs tidied up with furniture replaced. Breakfast was basic, coffee machine didn't work, had to hand pump hot water from a flask to make a Nescafé instant coffee, toaster didn't work.... Room was huge, with two balconies but on the downside we had to get the janitor to unlock the bathroom using a screwdriver on entering the room and the AC didn't work at all. Had two fans, one of which was noisy when it was turning. Not sure the staff working their had their hearts in the job. Be aware if you book this is a good location but is a very, very basic standard once inside. I hope at some point they get it right.

One of the worst hotel in my life

2.0

If you spend over $80 per night and get a hotel where the AC is not working properly in excessive hot weather, because of which I could not sleep for 3 nights, the room is not clean, the closet door is broken, what would you say to that hotel?? The lock on the front door of the room was broken and not secure. And what about the breakfast? I have never seen such a bad and small portion breakfast in any hotel in my life. It seemed that even the breakfast in budget backpacker hotels is better than this. Please Do not book this hotel.

Guest review

2.0

This is an old run doen facility that tries to be a 3-star hotel. The door was old and the lock mechanism would notock properly. Bathroom had no hot water. Bathroom light over the shower did not work as well. Don't book unless under $10/day. I checkdd put the same day i checked in and booked another hotel.