Bellagio Beach Resort♡

Our second home Bellagio 😍

10.0

We had really an amazing vacation, we were here last year and the year before, we will come back again as soon as possible and special thank to Mr Massimo from the guests relation he is really helpful and doing more than his best to make us feeling so good during our stay ♥️

Amazing stay

10.0

Travelled as a group of 7 family and friends, age range from 29 to 82. Absolutely fabulous hotel with amazing staff, great food and clean as a whistle. Plenty of activities for all ages, my 79 year old mother enjoyed the dancing very much, but no hassle if you just wanted to chill out. Lovely big heated pool with plenty of loungers, and the beach is beautiful. Our friend thoroughly enjoyed the food spa with the nibbling fish, my son, a gym bunny, said the on-site gym is the best he's experienced at an all inclusive hotel. I've stayed here before, 2 years ago, with my son, and there has been some changes. No smoking in most outdoor areas, suited most of our party but 2 of us smoke so had to move when the urge took us. I wouldn't mark the hotel down for this as it's probably better for most guests. The upstairs sports bar was either closed or not there anymore, shame as we enjoyed that bar 2 years ago. Guest services are outstanding, mixing with guests every day to make sure everyone is okay and sorting any issues straight away. My parents started with a room near building work and were moved immediately when they said the generator disturbed their sleep. I'm lucky in that I holiday several times a year. This is by far and away my favourite hotel, to the point where I would happily forego a few breaks to come here more often.

Location and Surroundings

10.0

The rooms were impeccably clean and well-maintained, a huge plus. They had a pleasant atmosphere, and the interiors encouraged complete relaxation. The comfort and freshness were palpable from the moment we entered, making us feel at home. The beach near the hotel is simply beautiful, and strolling along it is a true pleasure. ms. Helena

Bad hotel

2.0

Very bad hotel. The hotel was under renovation during my stay, there was constant drilling, and the smell of paint, etc. The rooms need renovation; they are in terrible condition.

An amazing stay

10.0

Perfect experience of our first all inclusive holiday. The staff are amazing and so friendly, they simply can't do enough to make our stay and awesome experience. Our swim up room was pleasantly surprising and just made us smile. We toured Cairo on a day trip which turned out to be an unforgettable day. The food is very varied and many places to eat. A lovely massage was had before leaving to fulfil our relaxed stay. From start to finish, what an incredible team, you made our stay unforgettable 💙

Great food and friendly staff, but very poor cleanliness and worn-out rooms

6.0

From the moment we arrived, the entrance already showed that this hotel is not truly a 5-star property. Check-in was quick and efficient, and we were given our room keys without any issues. However, that was where the positive experience ended. We had booked three rooms, all on different floors – which wasn’t a big problem. But once we entered the corridors, the contrast with the lobby was shocking. The hallways were dirty and extremely worn out. On our floor, there were holes in the walls, exposed electrical wires on the ground, probably due to renovations, and overall very poor cleanliness. When we opened our room, the disappointment grew even more. Everything inside was old and worn out – outdated furniture, uncomfortable, sunken mattresses. The balcony technically existed, but it was useless because it was fully covered with glass that couldn’t be opened. In the morning, renovation works started right above my bed. It honestly felt like someone was about to fall through the ceiling – loud hammering like with a sledgehammer. We went to reception, where a very kind gentleman helped us and offered another room. The new room was slightly better, but still not great: the mattress was worn out, and the shower was broken. After reporting this to guest relations, the staff fixed these issues quite quickly. Cleanliness in this hotel is a major problem. There were two cleaning shifts. The first shift did an excellent job – everything was spotless, even making towel animals. But the second shift barely cleaned at all: they didn’t even change the bed sheets, just pulled the blanket over them, and nothing really felt clean. The beach area was also quite dirty, and many sunbeds were broken. On a positive note, the food was very good – a large variety and tasty options. The staff were friendly and helpful. Overall, the biggest issue is cleanliness. I would rate this hotel no more than 4 stars, or realistically 3.5 stars at best.