Apart Prestige♡

Guest review

2.0

SCAM. The apartment is located more than 2 km away from the city center relative to the location shown on the map, which is where their office is. The lady there could have told me this before I paid, but why should she? She said that "everybody knows" that the location on the map is the location of the office! I wanted to cancel but she said that then I have to write to their headquarters and then be on their mircy to get a refund. She wasn't even able to give me precise instructions on how to get there so I had to come all the way back. When I finally got in, the apartment turned out to be terribly hot because it is oriented towards Southwest and there is no airconditioning. If I open a window then it is terribly noisy because it is just above a busy street. Cutlery was set up for meal on the dining table but it was visible that someone was eating with the fork. There is old tea and coffee but no way to prepare it. There are stains on the sofa. On the upside, there is a washing mashine and a subway station is in front of the building.

Guest review

4.0

The first impression was not good at all! No one mention that to get the access to the property we will have to go somewhere else. After a very long trip we arrived to the address and couldn’t get in! We were lucky that people on the street were helpful and let us use their phone to contact the office as our phones would not work in Belarus. Then we had to make another trip to the office and then back again back to the place of the stay! That was awful experience when everyone is tired and with all the luggage and not being able to call the taxi! The property location is good. The code on the flat door is too long to remember so you constantly have to have the note of it with you. The internet disappear one day because someone forgot to pay for it but gladly that was sorted out quick. The flat looks tired but liveable. Owner defiantly needs to invest to the pillows as what is there can’t be called pillow and should not be used at all! Don’t think we will stay at this property again

Guest review

10.0

Ras

Guest review

10.0

Great flat, straightforward check-in procedure and flexible payment options. Their office is located nearby in case if you have to pay cash prior to checking in. Flat was a bit on the chilly side (seems like windows require adjustment as some of them have a slight draft). Location-wise it's great, plenty of transport options.

STINKS LIKE SMOKE, DIRTY! BAD CUSTOMER SERVICE

2.0

I booked this apartment as an alternative to a hotel. It was for myself, my elderly mother and 2 kids. We were coming for my mother’s emergency medical treatment. The website advertised it as non-smoking. However, that was not the case. Upon entering the apartment, we felt the cigarette smoke. I could tell that people smoke there all the time. In addition to that there was glitter on the floor, crumbs on the coffee table and pieces of salad on the floor. I immediately called customer service of the apartments. They didn’t even apologize but instead told me that yes, sometimes their guests smoke and that there’s nothing they could do about it. I told them it’s unacceptable! They said that they could send someone to clean the apartment but we would have to leave it for at least 2 hours and that it wouldn’t guarantee smoke smell removal. What? I demanded to speak to the manager. They were rude, told me there’s no manager, then each person I spoke to said they were the manager. It was a mess! I said that I need a place to stay and since they screwed up they should own their mistake and offer an alternative. They lied there was no alternative, then they offered an apartment on the other side of the city and when I asked them if they guarantee there’s no smoke smell there, the answer was NO! I had no choice but to go and stay in Hilton. They knew I left because a person showed up to check the apartment when I was leaving. Nobody ever called or apologized or offered a refund!

Guest review

10.0

Downtown location, walking distance to everything and quiet street at the same time.