Starlight Resort Hotel - All Inclusive♡

Not a luxury hotel

4.0

Don’t make the mistake in thinking this hotel is a ‘Luxury’ 5*. We visited as a group of 6 adults & 3 babies last summer. Whilst we had a brilliant holiday together, we had to set aside our expectations of a 5* holiday. You can hear music booming from the neighbouring hotel until midnight most nights & 1.30 am on a weekend. Rooms are dated. The main restaurant puts the air con on/off every 30minutes. Which makes it absolutely UNBEARABLE. Luckily we were later informed of an alternative restaurant next door that has constant air con on, but has limited food selection. You don’t get table service for drinks at dinner, not even offered a tea/ coffee on a morning. Some staff are very rude and unhelpful & Customer service barely speak English. The facilities, food and cleanliness are all fantastic!

A mixed bag.

4.0

We stayed at the Starlight from 16th October to 23rd October, we being a middle aged couple. Upon arriving at Reception very early in the morning we were given the chance to visit the 24/7 ‘Bistro’ at the very bottom of the hotel (in the entertainment ‘Cave’ of which more later) for some very welcome food after a long trip, we also had the 24/7 lobby bar identified for us whilst check in was processed. We booked a deluxe double with sea-view and we got exactly that, a very large room (which also had a single bed as well as the double), walk-in wardrobe and large bathroom. The views from the balcony were stunning. Yes, in some areas a refresh of the decor and fittings would improve things, however the room was perfectly appointed for us and the housekeeping function could not be faulted. The site itself is enormous, so big it has a road-train running every half an hour around the complex, beginning at Fountain Square. The resort is very impressive in scale and amenities, in fact even at the end of the week we were still finding new places (the Patisserie is a hidden gem)! It should be noted that each of the days we stayed saw a closing of some of the facilities e.g. on our first day there was entertainment in the Sunrise amphitheatre (dancers) and a full bar service nearby, by the end of the stay the Sunrise was all but closed and with it their bar and restaurant choice. We thought that this was a great shame for a dance troupe on a subsequent evening as they had to perform on a smaller stage with restricted viewing for the audience as they were relocated to the ‘Cave’ in the Starlight. The hotel was still busy from what we could tell, firstly with a large international football tournament and then with more family groups later in the week. We had no problem finding sunbeds and although we used the Adults Only pool one day (the 16+ rule was being actively enforced) we found the Elephant pool to be very peaceful all week. The water temperature of all of the pools was cold but not unbearably so and the sea a few degrees warmer. There is always an indoor pool to use. The site, like the room, will need some further constant upkeep and some modernisation to keep pace with customer expectation of a 5 star resort. In terms of entertainment, there was a full animation programme each day and our encounters with the staff showed them to be friendly and professional. The morning Aquafit in the main pool was fun and the early morning paddleboarding was also a nice experience (suitable only for strong/confident swimmers as most of this takes place in deep water). Music choice is subjective but we enjoyed most of the nightly bands which played many internationally recognised tunes, some benefitted more than others from a sound-check but the ‘Cave’ is an excellent venue with a large seating area, bar facilities, aforementioned Bistro, a nightclub (!), shops and a gaming centre. Not that it bothers us at all but others have commented on the lack of UK visitors and we found that to be true, most visitors seemed to come from Eastern Europe and beyond and we can see the points made by some families regarding groups of males and feelings of insecurity. That said the international vibe around the football tournaments added to our enjoyment when we went along to some of the matches. The language barrier with staff was certainly not insurmountable and I ask ‘Is my Turkish as good as their English? Probably not’ so no room to complain certainly, as we got by just fine. The amount of areas in which smoking is permitted, including in the ‘Cave’, may surprise British guests. Finally, on to food and drink. We might agree with some comments that the food in the main restaurants is a little repetitive and quality was just above average, we saw no ‘theme’ evenings as we have experienced in other hotels. For the first couple of evenings we chose the Luna restaurant as it had many of the dishes from the main restaurant but was a little quieter. However as the hotel got busier with family groups, the food service systems fell apart. It was clear that the waiting staff struggled to cope to re-lay the tables in a timely fashion as well as cope with clearing down and taking drinks orders. We regularly had to hunt for our own cutlery. In the Luna restaurant one evening we found it to have stopped serving many of the main dishes by 8.20 pm when advertised hours were until 9.00 pm. We found this to be the same in the main restaurant on the day that we left as we had an early transfer and came down to breakfast at the 7.00 am advertised start time to find the restaurant still being set up and virtually nothing ready, even the orange juice machines were empty. In a hotel of this star-rating, this is unforgivable and the hotel management urgently need to address these failings. In the later days of our holiday we resorted to eating at the outside snack bar and then using the 24/7 later rather than enter the maelstrom of the main rooms. We also booked a table at one of the ‘a la carte’ offerings although the choice had been cut to 2 as the others had closed, a Mexican (which was full when we wanted it) and an Indian, which was passable in terms of quality but marred by the volume of a football game being shown in the ‘Cave’, we were fortunate to be indoors which was still noisy but the din must have been unbearable for the diners outside on the mezzanine directly above the entertainment area. Finally, the drinks service: on the upside many branded products were used and the Adults Only bar and veranda were very elegant places to spend time, with some interesting cocktails available. The general bar service was OK but the queues show that either a) more staff are needed or b) the system of service needs to change, as many times the bar staff were dealing with complex time-consuming cocktail orders when all some people were queuing for were soft drinks and beer. Either self service of beer/soft drinks could be an option or a dedicated cocktail bar function to cut the general queue. That beer is served in tiny measures in most cases does not help. The situation in the main restaurants is even more chaotic with waiters, as well as their general jobs, expected to dispense wine, whilst only selected other drinks seem to be dispensed from bars to customers direct. The chances of getting a drink at an appropriate time over dinner were slim and a real let-down. Overall, we enjoyed most of what this hotel had to offer but we have experienced far better at the same level of accreditation in Turkey, so cannot really recommend highly.

Great hotel, enjoyed by three generations

10.0

We stayed as a multigenerational family of 7 Hotel: Large imposing and grand building with a beautiful lobby and stunning and well maintained botanical gardens. We had several room types: single, double deluxe and family duplex. All were well laid out and sufficient. Mini bars were replenished and rooms well thought out. As a couple with older children this is by far the best room option that we’ve had for a holiday stay. Very occasional issue with towels/cleaning but remedied quickly on request. Rooms slightly dated but again not a concern. Food: Food was plentiful and very enjoyable with varied options. If you want a full English type breakfast you won’t find it here but you will find tasty alternatives. Lunch and dinner options were great but closure of the food stalls and sunrise restaurant was disappointing and narrowed options of location to eat. The hotel I believe was winding down for seasonal closure. We paid 20 euro pp supplement for the seafood restaurant which wasn’t in my opinion worth the money with one of the courses unavailable with no alternative. The coffee stations were a great addition with a real barista experience on hand. Staff: staff were generally friendly and accommodating, always willing to help. English is less widely spoken and it took a little More creativity to explain ourselves to staff. As mentioned in other posts regarding preferential treatment depending on nationality, I didn’t spot this directly but I did note that guests from some other cultures were more assertive, not queuing and some almost appearing abrupt. Coming from the UK this was quite alien but was neither the fault of the hotel or other guests. One thing I was less comfortable with was the large volume of male groups. This is a huge hotel hosting conferences and football tournaments. I felt less comfortable allowing my teenage daughter to wander freely with large groups of men drinking and congregating between their activities. the location was little remote but not unlike many other large resorts, I would have preferred something more than the usual fake brand/souvenir type shops nearby. Facilities were great with plenty of room to wander the grounds, ample places to sit and plenty of room poolside. The beach was well maintained with sun beds available. The shingle on the beach is tough on your feet but the sea warm in October We didn’t tend to opt into the entertainment but there as a well advertised programme available. This is a great hotel with fabulous facilities and grounds. Minor issues occurred but nothing that spoiled the experience. We would certainly return here

Honest review

10.0

We decided last minute to return to Starlight Resort Manavgat, right after our stay at Titanic Mardan Palace. Even though the hotel was almost full, Mrs. Fatma Kan Karabey — who has helped us on previous visits with our parents— found us a beautiful room again. Her kindness and professionalism have been consistent every single time, and she truly makes the difference. We travel a lot, and while Starlight isn’t ultra-luxury, it’s a very good resort once you set your expectations right. What we like • The grounds – huge, green, beautifully maintained; a real paradise for nature lovers. • Rooms – spacious, elegant, with sea views that are still among the best in Antalya. Large balcony, separate dressing area, roomy bathroom, and nice upgrades like big Samsung Smart TVs. • Secret Garden – quiet and private, with discreet bungalows, lots of greenery, a calm pool, and premium touches (butler, minibar, fresh fruit). It costs extra, but it’s 100% worth it if you value peace and privacy. The 7 cabanas right next to the beach are the best part. • Spa – stylish, fairly priced. We did the hammam peeling and a massage — both great. • Private dining terrace – available with certain packages, offering more privacy. • Staff – some of them are truly hands-on. Aside from Mrs. Fatma Kan Karabey, Mr. Adil Atay, the Operations Manager, was there when issues came up and handled them right away. He stood out as a professional always around, helping guests and staff alike. You could see him every day, present and genuinely involved. Things to keep in mind • Service – large-scale; restaurants get busy, typical for this kind of resort. • Food – wide variety, but taste is subjective. “Fish night” was popular, though less so for my wife, who doesn’t eat fish, for example. •Cannot give feedback on alcohol, since we don't drink any. • Guests – mostly Russian clientele. We’re obviously not, but still had no issues communicating in English with a bit of patience and simple phrasing. Bottom line We’d gladly return — mainly knowing that Mrs. Kan Karabey and Mr. Adil Atay are still there. The sea-view rooms, the Secret Garden cabana, the spa and the property's natural beauty are worth it. Also, the fact that it’s just a 1.5-hour flight from home.

Not a very Starry experience

4.0

Have to say out off over 30 years of travelling abroad this is the worst holiday I have experienced. The golf range advertised does not exist. The garden rooms are of 3 star standard and that's being polite . The restaurant experience was diabolical. Omelette still raw in middle . Tables dirty people seen touching the food and putting it back. Hotel caters for mainly Russian guests .We were made to wait at the bar despite being there first . Holiday was booked with Tui and due to being so bad I would never book with them again as disregarded our concerns. Paid £1100 per person for 10 nights all inclusive which i feel was a waste of money. I fell in the bath as no anti slip measures despite hotel claiming there was . Poor customer service. False advertising of facilities available.

Extremely upset by the neglected horses otherwise a lovely place set in beautiful surroundings.

8.0

This is our second time in Turkey , last years hotel had a lot to live up to . The hotel and garden rooms are good the grounds are amazing, set in beautiful gardens with an abundance of trees and flowers plus tortoises , hedgehogs, peacocks and bats flying about to . The areas are beautifully clean with no rubbish . Lots of pools to choose from that are very clean with a beautiful beach to choose from too . The animation team work hard to offer things to do . We found their love for hardcore house music a bit too much especially when laying around the pools . We would have preferred different music and would have been happier if they varied the music at the events it seemed just for those that liked just that style of music , which we didn’t so we felt singled out , we did ask them to play something different but it was only a couple of songs . We found the food hit and miss especially in the starlight restaurant so we mainly went to sunrise which was hotter and more variety and less chaotic. Certain nationalities were very rude and pushy in the main restaurant so we chose to go to the other one and avoid the stress English visitors are a minority here so if this bothers you don’t come here . I was disappointed at the swim up pool bars as they had very little choice of alcohol and this was also an issue at the starlight restaurant so I had to go to other bars which was much further to walk and preferred to eat in sunrise as a well equipped bar right next to restaurants was perfect and toilets next to the restaurant too . The patisserie was pointless and not in a nice location , we had a situation where my husband felt unwell so slept in the room which was locked and a do not disturb sign on the door , he had the balcony door open , we were on the ground floor and a male cleaner jumped over the balcony and into the room 😱 made my husband jump he then went back out if this was myself or my three daughters in another ground floor room it would of terrified them . I reported this but was shocked that they thought it ok to do . One small thing was that there was insufficient signs for anything so you spent a while looking for things that should have been signposted better. The garden rooms were tricky as each path looked the same after 10 days I still got lost going to my room if they could coordinated the blocks it would be soo much easier to find them . UNFORTUNATELY 🐎 🐎🐴🐴😭😭😡😡 I would not return due to checking on the horses that the hotel advertise for horse riding and they were extremely thin and covered in sores . I complained to my tour operator and the hotel . The hotel have denied being involved with them stating it’s an outside company , even though they Advertise all over the hotel and it’s on all the signposts and as we checked in we were told about it .. It was extremely upsetting to see how bad they were being treated . If you are there now or due to go please raise your concerns through your tour operators , if holiday makers don’t speak up animals will continue being ill treated and nothing will change for these poor animals in the future . To provide them with sufficient food water and shade is a basic requirement plus saddles that fit them correctly so as not to cause painful sores . You can easily walk and see them as they are just behind the water park . I have reported it to animal welfare agents but if more people speak up something may be done . I was disappointed in the way the hotel shunned any responsibility and don’t seem interested that they promote this level of cruelty and think it’s ok to send guests to ride horses that are soo badly neglected 😩