The Brooklyn♡

Disappointing.

3.0

None

− No AC. Dirty. No towels. No beddings.

I had such a terrible experience! No AC during my stay. They already knew about the situation but they didn’t do anythin

1.0

Guest review

1.0

The location and the availability of parking on the street

− We were told we had a later check out time do to our room not being ready when we came at check in time. When we came back to our room to get our stuff to check out our card key didn't work to get back in our hotel room and there was no one at reception desk. So we had to wait until someone came back to the desk. 15 min. Also the AC was not working our whole stay. Which made it very uncomfortable and we couldn't sleep. It was 85-86 degrees in our room. I emailed them and attached a picture of the room temperature on the AC thermostat setter for some accommodations. No response.

Guest review

1.0

− If I could give this place zero stars, I would. I walked in and the air conditioning wasn't on, making the room very uncomfortable. The property was dirty, unprofessional, and clearly not well maintained. There were crumbs left in the room, stains on the sofa bed, and the electrical setup was dangerously close to the water, making it feel unsafe to use. The pillows were extremely stiff and uncomfortable, making it difficult to get a good night's sleep. Overall, this was a very disappointing experience, and I would never recommend this place to anyone.

Horribly terrifying!

1.0

I did not like anything from this hotel.

− The location did not match the photos. The room was extremely dirty and smelled really bad as well as the AC being broken, it was unbearable to stay there. As we approached the room the door was open with the side of the door looking tampered with. We left the hotel and the front desk said they will not give us a refund. We probably spent less than 20 minutes in that room.

Not good. Will never book this place again. Don't recommend this to anyone

1.0

Not much of anything.

− We checked in and we're not told that the air conditioning was broken. We got into the rooms and the temperature said 84° in one room at 83° in the other. I discussed this with thr front desk and was then told that it has been broken for "a few days " and it "should be fixed by this afternoon ". Had they told me this at check in, I wouldn't have agreed to the rooms. I am traveling with an infant who is still in the window for the risk of SIDS and the heat, with zero airflow, would have been a recipe for disaster. I let the desk know that if it wasn't fixed by the time we got back from dinner, site seeing, etc. that we wouldn't be staying there. They assure me that the engineer was coming. Side note, the lobby was perfectly cool with working AC. We returned and it still wasn't working. We asked for a refund and was told the most they could do was a 40%. Nothing hires without management approval. Management was not in house that day. We were given an