Thagu Chhen, a Boutique Hotel♡

Amazing staff, location and food

9.0

Super friendly staff, great location and the restaurant at the nanee had amazing food and breakfast

Guest review

10.0

Top Lage in der schönsten der Königsstädte

It's not a boutique hotel

4.0

The hotel is beautiful, well-decorated, and has spacious rooms, located in a charming Newar-style building. It describes itself as a boutique hotel, and yes, it is small, intimate, and stylish, but the personalized service that characterizes this type of hotel is nonexistent. They have two hotels on the same street, and Thagu Chenn is the "ugly duckling." There's almost never anyone at reception, just a security guard, and every time you need something, you have to go down and across the street to the reception of the other hotel opposite to get assistance. We stayed in ten hotels in Nepal, and what stood out most was the staff's willingness to help you at any time with anything you needed: booking taxis, buses, even flights, currency exchange, etc. Thagu Chenn was the only one where, after a friendly welcome, we never heard from the hotel staff again, except on our last day when we went to the hotel across the street to ask for help booking a local taxi to Kathmandu (15 kilometers). Although we repeatedly told them we wanted a regular taxi, they insisted we go in an extremely expensive private car for €30. Finally, I had to go out and find a taxi, which cost me €9. I write this last sentence a month and a half after my review in January (March 2026) just to thank the hotel for the consideration it has had in apologizing to me both through Booking and through my personal email. If the hotel is able to improve the aspects that I criticized about customer service, it will be a boutique hotel.

− There's a heater in the bedroom, but in the living room/kitchen there's a rather uncomfortable gas stove that we didn't dare use because, when we turned it on, it smelled strongly of gas, and we were cold. On the second day, they didn't replenish the water, shower gel, shampoo, or the sachets of coffee and sugar. Basically, they greet you upon arrival and then forget about you. The service and facilities don't match the price you pay, which is high for Nepal.

Guest review

10.0

Everything exceeded my expectations, location, room size, staff, breakfast. I am sure this is one of the best hotels in Nepal. My stay felt like a sanctuary and I was very glad to return after my 10 day trek to Langtang.

Exceptional hotel and restaurant which exceeded my expectations.

10.0

Absolutely wonderful. I looked forward to it each morning. The juices, breads and pastries were very nice. Especially loved the yogurt and scrambled eggs.

Lovely staff and great location near Durbar Square.

9.0

Lovely, welcoming and friendly staff. Outstanding breakfast and food at Nanee. The room was excellent size, with nice touches and tastefully decorated. Great location just a short walk outside of Bhaktapur Durbar Square.

− Bathroom (and particularly shower) were in need of updated (poor drainage meant towels needed on the floor to stop the spread of water) - but it was nice and hot.