Double
Sleeps 2 · 15 m² · Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
BYPILLOW The Citadel
★ Espejo, 2, Madrid, ES
8.5 guest rating· 628 reviews
About this hotel
Prime Location in Madrid
Located just steps away from Mercado San Miguel, BYPILLOW The Citadel offers a prime location in the heart of Madrid. With Plaza Mayor and Puerta del Sol within walking distance, our guests can easily explore the vibrant city life.
Modern Amenities
Experience comfort in our air-conditioned rooms equipped with free WiFi, flat-screen TV, and private bathrooms. Relax in style with our cozy bed linens and plush towels provided in every room.
Convenient Services
Let our tour desk help you plan your itinerary and make the most of your stay. Need a ride to the airport? Take advantage of our paid airport shuttle service for a hassle-free journey.
Book your stay at BYPILLOW The Citadel now and immerse yourself in the beauty of Madrid!
Rooms & rates
Superior Double Room
Sleeps 2 · 18 m² · Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Triple Room
Sleeps 3 · 21 m² · 2× Twin bed, Sofa bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Interior Double Room
Sleeps 2 · 12 m² · Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Twin Room
Sleeps 2 · 15 m² · 2× Twin bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Minibar
Amenities
- Free WiFi
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Tour desk
- Non-smoking rooms
- Non-smoking throughout
- Airport shuttle (additional charge)
- Cashless payment available
- CCTV in common areas
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Daily housekeeping
- Fire extinguishers
- First aid kit available
Show all 28 amenities
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Invoice provided
- Laundry washed per local authority guidelines
- Lift / Elevator
- Physical distancing rules followed
- Property cleaned by professional cleaning companies
- Sanitized tableware & silverware
- Shared stationery like menus, pens are removed
- Shuttle service
- Staff adhere to local safety protocols
Location
Espejo, 2, Madrid, ES
What guests say8.5628 reviews
+ Good location+ Attentive service+ Comfortable beds− Bad odors in rooms− Noise issues− Ongoing construction
Cleanliness7.0
Service9.5
Location9.5
Room Quality7.5
Amenities8.5
Value for Money8.5
En general muy bueno.
9.0Es un poco anticuado y sobre el color rojo se pudiera discutir. Pero todo los demás ok
− No me ha gustado la escalera antigua en mal estado de la escalera de la entrada principal, que no depende del hotel. Pero es un peligro andando con las maletas.
Todo bien
8.0Todo correcto
− No limpiaban a diario la habitación,ni cambio de toallas diario tampoco
Nice , quiet, comfortable would stay again
10.0Walking distance to great places And felt safe
− Part of the building is under construction it didn’t bothered me too much, but you had to be aware of the stuff in the stairs for safety
Absolutely not value for money, not a good experience
4.0Location is convenient, right in the center of all major touristic attractions, if you like walking. The communication with the hotel was also smooth, they responded immediately to our requests and tried to accommodate them. The room itself was also clean.
− Unfortunately our stay was not great vis a vis the money we paid to stay there (200/night)! There was a constant and intense smell of sewage and mold. Especially in the evening even though we were closing the bathroom door it was unbearable. The worst thing is that we could not open the balcony door so we could at least get some fresh air because it was blocked. For the first days there was not enough hot water, more like lukewarm, but then after asking they fixed it. The building itself is very old full of mold. A pair of slippers would have been appreciated.
Guest review
8.0Estaba bien ubicado.
− Creo que la cama, si bien estaba bien, el colchón no era tipo hotel. Era una mezcla entre colchoneta y colchón, siendo cómodo. Ahora, me parece importante que se sepa que es un hotel boutique, ubicado en un edificio antiguo y son pocas habitaciones, por lo que las instalaciones del edificio son muy antiguas
Guest review
9.0Zeer centrale ligging, propere kamers, aan te raden!
Good to know
If you expect to arrive outside reception opening hours, please inform The Citadel by Pillow in advance.
Please note that this property is not adapted for guests using a wheel chair.
When booking more than 2 rooms, different policies and additional supplements may apply.
Late check-out until 12:30 is available for EUR 10 per room. This service is subject to availability.
Please note that the schedule for reception is from 14:00hrs to 22hrs.