Presidential Suite
Sleeps 4
Novotel Makassar Grand Shayla
★★★★ Jalan Charil Anwar No. 28, Makassar, ID
9.6 guest rating· 92 reviews
About this hotel
Stunning Sea Views and Relaxing Amenities
Luxurious Spa and Fitness Center
Indulge in relaxation at our spa center or stay active at the fitness center during your stay at Novotel Makassar Grand Shayla.
Modern Rooms with Comfortable Amenities
Each room is equipped with a flat-screen TV, seating area, kettle, slippers, and free toiletries for your convenience and comfort.
Convenient 24-Hour Front Desk
Our dedicated staff at the 24-hour front desk are always available to assist you during your visit to ensure a seamless experience.
Experience a blend of luxury and comfort at Novotel Makassar Grand Shayla - book your stay now for an unforgettable getaway.
Rooms & rates
Deluxe Twin Room
Sleeps 3 · 31 m² · 2× Twin bed
- Air conditioning
- Shower
- Toilet
- Slippers
- Electric kettle
Apartment Suite
Sleeps 4
Junior Suite Room
Sleeps 3
Business Suite
Sleeps 3
Executive Room, 1 Double Bed
Sleeps 3 · 28 m² · Double bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
Suite, 1 King Bed
Sleeps 4 · King bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Private bathroom
Executive Room, 2 Twin Beds
Sleeps 3 · 28 m² · 2× Twin bed
- Desk
- Desk chair
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
Premiere Double Room
Sleeps 3 · 30 m² · Double bed
- Desk
- Air conditioning
- Private bathroom
- Minibar
- Shower
Superior Double Room
Sleeps 3 · 28 m² · Double bed
- Air conditioning
- Shower
- Safety deposit box
- Telephone
- Hair dryer
Amenities
- Free WiFi
- Fence around pool
- Kids' pool
- Outdoor pool
- Pool with view
- Swimming pool
- Fitness/spa locker rooms
- Spa/wellness center
- Hot spring bath
- Fitness facilities
- Free Parking
- Breakfast takeaway containers
- Restaurant
- Bar
Show all 65 amenities
- Screens / Barriers between staff and guests for safety
- Snack bar
- Air conditioning
- 24-hour front desk
- Room service
- Non-smoking rooms
- Family rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Babysitting/child services
- Board games/puzzles
- Car hire
- Cashless payment available
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Delivered food - securely covered
- Face masks for guests available
- Facilities for disabled guests
- First aid kit available
- Food delivered to guest room
- Garden
- Guest rooms disinfected between stays
- Hand sanitizer in guest room and key areas
- Higher level toilet
- Indoor play area
- Ironing service
- Kid meals
- Kid-friendly buffet
- Kids' club
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Massage services
- Meeting/banquet facilities
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Property cleaned by professional cleaning companies
- Sanitized tableware & silverware
- Shared lounge/TV area
- Shared stationery like menus, pens are removed
- Shuttle service (additional charge)
- Staff adhere to local safety protocols
- Terrace
- Thermometers for guests provided by property
- Toilet with grab rails
- Wheelchair accessible
- Wine/champagne
Location
Jalan Charil Anwar No. 28, Makassar, ID
- Check-in
- from 02:00 PM to 12:00 AM
- Check-out
- until 12:00 PM
What guests say9.692 reviews
− The shower towel is clean but the colour turn grey not white anymore
Cleanliness8.3
Service9.8
Location9.8
Room Quality9.8
Amenities9.8
Value for Money9.7
Rapporto qualità prezzo assolutamente inadeguato
7.0La camera spaziosa e la gentilezza dello staff la buona colazione
− La camera aveva moquette sporca e abbiamo trovato il lenzuolo macchiato per non parlare del bagno che dire sporco era poco, sulla vetrata della doccia c'era ancora traccia dell'inquilino precedente, vater con residui e incrostazioni e pavimento nero negli angoli.
Guest review
9.0The food was delicious. The best so far for me.
− The carpeted floor in the fully air conditioned room with no window opening could cause health issues for those who suffer from asthma for a long hotel stay. A short stay should be fine. An option for a non carpeted floor room would be better.
Buena alternativa en Makassar, buena relación precio/calidad.
8.0La ubicación es buena y en general las instalaciones son de buen nivel y cómodas. Buen desayuno y atención muy cordial del personal. La piscina es muy buena.
Disappointing stay
4.0I stayed here last week and left with disappointment. I arrived at the hotel at 2.30AM due to the rescheduling of my flight. I was assisted by a cold, non communicative staff. He did his job efficiently though, but no more than that. No explanation of anything, no recognition of my Platinum status, no Platinum member perks and upgrade, not even mentioning the place and time of breakfast. I did not bother to ask since I arrived exhausted. I was allocated a room in the 12th floor. The same floor as the Executive Lounge, which the staff did not mention of course. The carpet from the elevator to the room had uneven surface, I never had this before. The room smelt bad, old and stinky. The bed was fairly good but the linen felt not fresh. The towel smelt weird too. The breakfast was pretty varied with good selection of Indonesian and Western selections. I came across an annoyed guest because there were delays in replenishing the food. During breakfast, at 09.34AM I received a notification that my booking was cancelled because the system checked me in the day after even though I have fully paid for the stay during the check in process. I brought this to the attention of the available reception staff. This issue was fixed after I followed it up to the property. Overall, a disappointing stay.
Good in Everything
10.0Everything's good in here, food, services, Facilities and many More. and everything was so nice so that our night just being comfort by this hotel
Great Hotel
10.0Very nice hospitality and great staff. Excellent breakfast. Would Recommended to stay at this hotel as the Location is close to everything. Rooms are clean and staff are very attentive. Can't go wrong with this hotel Would be staying in this hotel again
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in all areas and is free of charge.
›Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
›Pets
Pets are not allowed.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People no matter the age stay for Rp 450,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.