Eusbett Hotel♡

Lack of maintenance and customer service

2.0

Selected this hotel based on a recommendation. Booked a Junior Double. Arrived and they placed me in a Junior Standard. Told me since I’m solo, this is the correct room category as they didn’t have the category that I booked. They refused to cancel on their end. Told Me if I wanted the next category up I would have to pay them the difference because I booked from a third party. Typical money grab operating from a poverty mentality. Pictures attached for the booking do not match the room I was given. First room, the hot water kettle was on the headboard. I asked for another room. I arrived to the second room, staff turned on the ac and within 30 mins it leaked water over the entire top of the bed and headboard. Contacted the front desk. The housekeeper changed the pillowcases and left the wet pillows. Maintenance came and fixed the ac. Water still continued to drip on night two. Finally fixed the next day. Had to request new pillows because they didn’t change the sheets or pillows. Fridge - staff turned it on. I changed the setting from low to high. Never got cold. My frozen juices became room temperature in the fridge. Lost those. Contacted the front desk. Maintenance never fixed it and never reimbursed me. Started seeing ants and cockroaches im the bathroom. Housekeeper made the bed daily. Saw ants on the desk with the hot water kettle. Breakfast was included. On day one, saw a roach on the chair in the dining room. Food was cold to me. No stream was rising from the trays. It rained on night two. Entire front entrance flooded. Entire area smelled moldy, even as they sucked the water up. Shower gets hot. Tv channels are news and soccer. When it rained, channels went out. Lack of regular maintenance, customer service and leadership at this hotel.

Review of Eusbett experience

8.0

Overall the experience was okay If possible you can work on the food especially when it comes to the hotness of the pepper used and the presence of the seeds in it.

nice place

8.0

Beautiful environment. The breakfast vas very good. They have a nice conference room. The bedroom too was so nice. It’s really a place of comfort

We had a wonderful time

10.0

The services were excellent. My kids had a place to play and I was able to have a me time at the spa. The food was excellent specially the eusbert special

Special place for a special occasion

10.0

Excellent service. Estate apartments is luxurious 5 star ⭐ rating. Comfy and serene. Customer service is also top notch

Excellent Reception

8.0

Exquisite room experience. I least expected such a wonderful treatment in the Bono Region. I would recommend this edifice for all busines activities in the Bono Region and beyond.