Brandon House Hotel♡

Guest review

8.0

Such a beautiful hotel. The staff was amazing. Everyone is so helpful. We had a great stay. The food was amazing.

Pass on the family meal deal

6.0

Stayed with the family this week. We really enjoyed the pool and the playground for the kids. I wouldn't recommend availing of the family deal with the meal included (the options are quite limited and I wish I'd just gone bed and breakfast). On both nights, the bar was a shambles for food. On the first night, we waited well over an hour between starter and main course. On the second night, it was a battle to get the bill and then pay it. Desserts were delivered but I had to get my own spoon etc. The waitresses were really nice but they appear understaffed and it's all a bit chaotic. Our beakfast experience was more positive and it seemed much better organised. There would also appear to be a lack of visible management around the place.

Verrassend polyvalent hôtel. Lekker eten en zeer kindvriendelijk

9.0

De oprechte vriendelijkheid van de medewerkers

− Geen verkoeling in de kamer

Guest review

8.0

Great friendly staff and good food at the library bar.

− Room was very warm due to the weather. Could have done with windows being opened and fan put on before arrival.

Poor quality

4.0

I Had a lovely starter of chowder,no complaint My partner had Haloumi and salad,the salad was poor. I choose open prawn sandwich. It arrived with a sad looking salad. The almost raw prawns looked slimey when I scraped off the sauce which was like a watered down maryrose. The buttered bread was not butter and had gone yellow around the edges..to be honest it was a mess. My partner got a smoked salmon open sandwich.the salmon was so dry it must have been out on a pass all morning. I fail to comprehend how a CHEF COULD OR WOULD allow such poor quality food to leave the kitchen. Shame on them. Ps the "food" was very well priced on the high side. To conclude. You have lost many future customers from my experience there today. All the staff were very kind and poiletly helpful . That is my honest opinion of my experience in the library bar restraunt .Pat

Beautiful get away

8.0

We have stayed at the Brandon House hotel for many times town through the years . It’s a lovely place . While we enjoyed our stay our room while spotless smelt a little musty . We dined both nights in the bar and on night one Eowyn was our server , this young lady is incredible she’s so warm & welcoming and as my husband is coeliac she went through the menu with him and her knowledge of coeliac disease was excellent she is a wonderful ambassador for the hotel, there was another man who’s name escapes me now but he was excellent too . Our only complaint if you could call it that the weather was beautiful so the air con in the bar while it’s lovely to have is set too high we did ask if it could be turned down and it was for a while but it eventually was turned up again (I know it is easier for the staff to work in) so we ended up going out sitting on the terrace to warm up as we had no jackets or long sleeve tops with us. We look forward to our next stay Kind regards Caroline & Gerry Murray