Hotel La Gran Via♡

Good location, but needs updating

6.0

Someone mentioned that people here are trying their best, and I would agree. The property is very dated and in need of some serious repair. Our room for three was very spacious, which was the highlight, but overall the hotel feels like it has seen better days. It also had more of an Airbnb or apartment feel than a traditional hotel. I booked at the last minute, and it felt overpriced for what it offered, although that may be typical for Cartagena. The room layout was odd, from the placement of sockets to the position of the TV. There was a fridge and kitchen area, but no hot water or any utensils which deafeted the purpose. I asked for a kettle, but they didn't have one. We also requested a hairdryer, but the one they had did not work. The WiFi never worked during our stay, so do not expect a reliable connection. Breakfast was below average, and the instant coffee had an unusual taste. The buffet, however, was very good but expensive for what it was. The best aspect of the hotel is its location and the breakfast staff, who were extremely helpful. If you are staying for just a few days, it may be fine, but personally, I would not choose to stay here again.

Guest review

4.0

the a/c was not working, let the staff know over night. Did not fix it or even offer to change my room big let down

Guest review

8.0

Loved the views from the room.

Guest review

4.0

This property is a catfish! We booked because of the overall good ratings and images of the property. When we arrived our jaws dropped it was nothing like it seemed online, the vibe is very depressing as you enter there was no one there to greet us. As we walked to the receptionist there was one person and she knew nothing of how to check someone in. She finally contacted someone and they checked us in just to be told it would be another 20 to 30 minutes before our room was ready, that’s when I really started to worry. Mind you we are frequent travelers and are fully aware that things can come up which is fully understandable. But we had traveled all morning we were tired and we had booked in advance. Finally the key manager led us up to our room and I was excited to see the ocean view from our window as shown in the picture reservation. Very disappointed to see it was facing a dumpster site with no view, then to make matters worse I inspect the room and the shower is right next to the bed, and only a glass door to the commode. No privacy at all whatsoever. The room was so hot we ran the ac never cooled down, honestly not big enough for the room size. We ended up moving the mattress to the middle of the room to get some air. We decided to check out the next day and find something more accommodating, this was not it! I kindly requested to please be refunded for the days that were not used which were 5 days and of course I was denied. Im sorry but this hotel is deceitful.

Guest review

6.0

El personal es muy amable y los cuartos están cómodos, pero tuve una mala experiencia con el paquete “todo incluido” que reservé a través de Expedia. Las bebidas alcohólicas solo están disponibles en el bar de la piscina y en un horario limitado, de 11:00 a.m. a 6:00 p.m., lo cual me parece poco razonable. Además, el paquete no incluye bebidas como refrescos (sodas), lo que fue una gran decepción. En cuanto a la comida, las opciones son muy limitadas y las porciones bastante pequeñas. Durante la cena, el servicio es tipo buffet, pero si quieres más comida, solo te ofrecen acompañamientos, lo cual me parece absurdo. En resumen, no recomiendo pagar por el plan de todo incluido, ya que no vale la pena.

Guest review

10.0

The staff and hotel were great. I had a great time