The Kensington Residencies

Great flat in city centre

10.0

Good location, nice cozy building and flat with a nice balcony, all amenities in walking distance, getting wifi password took some time and calling but worked fine afterwards,

Don't Do It

2.0

We booked this apartment for an event at Olympia. The only thing this place has going for it is the distance to Olympia and nothing else. We paid a premium to stay in what was supposed to be a luxury apartment. What we got was an overpriced, tired, broken flat. To start, the carpets leading to the door are all badly stained (great impressions), as you enter you are greeted with a rusty old iron and board. To follow come the heavily marked walls in every room, complete with heavily stained fabric sofa AND stained bedding. The bathroom gets no better as the shower was broken, pubic hair was still present from the last occupiers and the hair dryer was also broken. The precedent is basically everything is stained and broken, the bin, the freezer door, the furniture. Do not let the photos fool you. To top it off, no heating or cooling available AND you cannot lock the balcony door, so top security. In summary, unless it's £50 a night, don't bother, go to the hilton around the corner. Also, if you have problems, don't expect to get hold of the "manager/s" they don't answer once you are in...probably because they know you want to complain. No refund received to date, no apology either.

Guest review

4.0

The wooden floor upon entry was damaged and planks were coming apart which left it concerning from a safety standpoint.

Great Location for Events at London Olympia

8.0

Great location and a very nice flat. Close to lots of good eating options. Comfortable beds, very open and airy. Rugs were a bit stained and beaten up but, clean. The furnishings are sparse. Be prepared to stock the bathroom with necessities. Our water pressure and warm water were not working well, despite their efforts to fix them. All and all, very nice option.

Not very clean

2.0

The penthouse would have been a great accomodation had it not been in such poor condition. The location is great and the accomodations are spacious and modern with nice viewa, however, it was very dirty. The floors had obviously not been cleaned and the bathroom floor had hair all over it even. The furniture in the living room was stained and we had to lay a sheet over the couch to feel “comfortable” sitting on it. There was trash in the balconies. The bedding looked clean and fresh, but the carpets were very stained. The beds and pillows were not ver comfortable but they were ok. The biggest issue was the lack of maintenence. They were responsive to the phone call I made.

Guest review

4.0

The apartment walls and carpet were filthy. The stains on the couch were gross