Mercure Hyderabad KCP Hotel♡

Highly recommended

10.0

Lovely hotel in the heart of Hyderabad with great food and a wide breakfast buffet!

Horrible stay

2.0

In don’t know what is wrong with the staff, no one is helpful. Ms. Vildaris and her staff, don’t know how to talk with the guest. My company assigned this hotel for us. We are three crew members staying in this hotel all three of us were not well. One was suffering from cold, one was having blister in her toe because of the shoe, one was suffering from severe pain in her hand. After check in we asked the IRD for the food they denied, for that I agree our company does not allow to order in the room at that time, but it’s just the point of humanity. We fought for the food just for the khichdi they denied us thrice. Same thing happened at night, my third crew member was staying in another room with some other crew member. She said that the crew has to wake up early in the morning can I come to your room and have the dinner there. We again called the IRD to take the order and deliver the food after 11 pm only. However, Ms. Vildaris she said that the third crew member has to place the order from the particular room only and will deliver the food there itself. I asked her that DOES IT LOOK PRESENTABLE THAT YOUR GUEST IS TAKING SUCH A BIG SALVAR AND USING THE CORRIDOR AND LIFTS. She said IT MIGHT BE, IT MIGHT NOT look good. I asked her connect me to your duty manager she said yes I will and disconnected the call. I again called her and asked to connect me to the duty manager she said ye you can dial 65 by your side we don’t have such options.I asked her to call the fnb manager she said we don’t have fnb manager. I called front office manager, he assisted us. He said IRD will call you back place the order. No one called us, I called IRD 4 times my 5th call got received still the person said I have to check with my colleague for same, and I’ll give you a call back. Again no one called us. I’ve placed the order after 1n half hrs or more than that. I’ve never complained about anyone last time Ms. Manisha working in front office made a blunder amongst the crew member which was so embarrassing. Today also we didn’t had anything and checked out without eating anything because we know again we have to BEG them to give us the food. Literally it was so inhuman we have to fight for the food. Room has so much of dust all over, on the chair, in the spring of the telephone. Water was dripping from the went as we cannot se it physically but we can hear it thorough out the stay as something is taking the shower, the voice was so clear. We went to take the shower there was hair on floor we ourself cleaned it and used the bathroom. AC has problem we couldn’t change the temperature.

terrible service

2.0

terrible service, inspite of multiple requests they refuse to clean the rooms and have terrible housekeeping service Also lockers dont work worst mercure experience inspite of being all accor gold members

Good stay as per my experience

10.0

Its very comfortable and clean stay they providing also food is also good

Good stay good room and good front desk people and help ful service is too good and smooth check out and check in we lo

10.0

Good stay front desk people is so good and help ful

Great experience

10.0

The stay were comfortable with the hotel Mercure Hyderabad Kcp The reception has given upgrade to lake view which was fantastic Special thanks to Shubham Manisha