Art Mai Gallery Nimman Hotel

Great Location in Nimman, But Poor Management and Inconsistent Service

4.0

The location in Nimman is excellent — artistic, lively and local. We really enjoyed the area. The hotel design is stylish but maintenance and management need improvement. We had multiple booking complications and had to change rooms. Policies were strict (water limits, minibar inconsistencies). AC on the 8th floor was either too cold or too hot, which caused discomfort during our stay. WiFi was very unstable until we were given staff access. Breakfast was average with limited options and slow service. One breakfast staff member stood out for her kindness and professionalism. Airport transfer pricing was inconsistent and communication unclear. Overall, good potential, but service and management need improvement.

Great staff in this efficient boutique hotel

10.0

Stayed 2 nights in the boutique hotel. Very efficient with great service. Am impressed to see the General Manager doing egg cooking in the early morning. The counter staff are fantastic. So good to be served by Apisith. He was so cool when I had to solve my booking mistake. Great guy

Avoidable stay poor hygiene and sad breakfast spread , good staff and support

6.0

There was a stink in the room as soon as we entered the room every time , the cleanliness was below par and the breakfast menu was about cutting corners, there are better breakfast restaurants around even if you book the hotel with free breakfast better sacrifice it and try better spread at some nearby places across the road. Location was nice . The service at the restaurant was pleasing but the experience was undone by the cost cutting and poor hygiene

Chic, Affordable, Superior Location!

10.0

Absolutely loved this hotel! It was quaint, clean, affordable, and the location is incredible. Also, the hotel breakfast was amazing too; wide variety of fresh food and juices every morning, we didn't need to go anywhere for breakfast! Also, the hotel restaurant (I think it's called Jardin?) was amazing for happy hour. I highly recommend any of their in-house cocktails and their small plates during HH were great too. 10/10 Recommend this hotel for your stay in Chiang Mai!

Ok

8.0

A nice place although I found the breakfast variety average. Generally a great place to stay, great location, chilled etc. One thing that I found very annoying - I stayed in one of the Chalit rooms, nicely decked out , nice bath but I couldn’t deal with having to hold the shower head by hand when only wanting a shower - also, I’m average height and I kept on hitting the light shades with my head , I have to say that really annoyed me ! Apart from that all good

Convenient Location and Superb Service

10.0

We stayed 6 nights at the Art Mei. It was a wonderful experience for three reasons: the location, the on site restaurant & bar and most most especially the lovely hotel staff. First the hotel is super close to tons of restaurants, cafes, massage salons, boutiques, and two malls. There’s really no reason except sight seeing and shopping the night markets to go anywhere else in the city. It’s super safe both day and way into the night. When you decide to attend the night markets Grab is super handy. We also took the car service to an elephant sanctuary, a luxury riverside resort for lunch and a boat ride, and to the remarkable mountain top temple. The location is central to everything including the airport which made for a hassle free arrival and departure. Second the food and drinks available at the hotel were delicious. The breakfast buffet had both Asian and Western options and was a flavorful filling start to each day. We also enjoyed full dinners there and ordered room service. It was all consistently delectable. Custom espresso drinks are available as well carefully crafted cocktails and affordable wines and beers in the restaurant on the ground floor. On the 8th floor there’s a Speak Easy style bar where the bartender Tim and his fellow bartenders (sorry I missed their names) make delicious drinks both alcoholic and booze free. My only wish is that wine was available there too, but I understand they can’t carry everything in such a tight but cozy setting. Lastly and most importantly the staff were 5 star in their service. They never ceased to astonish us with the attentiveness, warmth, knowledge, and kindness. We were traveling with our 85 year old mother and she needed some extra help. They delivered tender loving care. The staff went above and beyond for us. They found a wheelchair for us and helped us plan and make tour reservations. I want to call out the following front desk folks for being so kind to us: Nim, Meirene, and Gig. The restaurant staff were the ultimate super stars though. They stole our hearts. They were not only consumate professionals in their service, they were the most loving restaurant team I have ever experienced. They enjoy their jobs and it shows. They make a consistent effort to make you happy. We were so so sad to leave the hotel because of the following sweet people: TK Bear Hannon Eak Prim Hopefully I didn’t miss any one I didn’t catch the names of the housekeepers… but our rooms were pristine everyday. We’re on the messy side, so that was very appreciated. Thank you to them. They are many other lovely hotels and resorts in Chaing Mai for sure The Art Mai though for us was simply fantastic because of the location, food/drinks and AWESOME, AMAZING, A+++, 5 star employees. Side note: please find more music than the one song to play in the lobby for the customers waiting and taking in the superb art and crafts. It’s uplifting but not played 24/7. Smiles.