The Loft Istanbul

Not even close to a 4 star hotel.

1.0

The staff was very kind

− The loft hotel is a damp,dark, moldy dump. Upon arrival I refused the room I had booked at the loft and was moved to their other hotel "cezayir rooms" which was not much better and also had many issues. From day 1, I did not have any hot water. I informed the manager about this problem daily until it was repaired. They cited "technical issues" and it took 4 days to resolve. Additionally the toilet seat was not attached to the bowl and slid off the base when sitting down, it took 2 days to repair. The room I stayed in was located directly above the bar which played unreasonably loud music, some nights until 4am. The walls and windows of the room had water damage and were quite decayed as well as moldy. Housekeeping services consisted of changing the sheets and bath towels. No actual cleaning of the bathroom or even sweeping or vacuuming the floors. The drain stopper in the bathroom sink was disgusting (see photo) and more or less defines the caliber of cleaning of the space. Even though the staff was very kind, I would never ever stay here again. Had I received supportive customer service from booking.com I would have moved from the hotel directly upon arrival.

Great value for money

8.0

Great location! Volkan and staff were super helpful and responsive. Comfortable and clean.

− Lighting in the room could be more practical (wardrobe, bed side)

lovely area, no facilities, but v pleasant room with charming balcony and very good value

9.0

Disappointing and poorly managed, with serious issues around comfort, privacy, and check-in.

3.0

Nothing

− The area did not feel safe at all. The building was very old, and the room was much smaller than expected. The property was also very difficult to find, and the check-in process was frustrating and unprofessional. Even though I had informed them of my arrival time in advance, the room was clearly not prepared for my arrival. It was extremely hot inside, almost like a sauna, and it took quite a long time for the room to cool down. We also had to wait around 15 minutes for someone to come and let us in, which made the whole check-in experience feel poorly organized. Privacy was another major issue. The curtains do not provide proper privacy, and because there is a shared terrace directly outside, people outside can easily see into the room. Overall, the experience felt very different from what was presented in the photos and listing, and I would not consider it worth the price.

Desilusión total

1.0

Nada.

− Es en un stio horrible. No puedo creer que vosotros conocéis el hotel. Algo así no se puede poner en vuestro programa. Olía mal, era sucio, hay una subida que es imposible de llegar sola con las maletas. Por todos lados hay basura. Tenéis que ir vosotros mismos para ver lo y quitar lo de vuestro programa. Porque nada lo que ponéis en la descripción está virrecto. Me he alejado totalmente de vosotros. Ya no tengo fe un vuestros ofertas.

Guest review

10.0

Excellent location, attentive service from the staff—specifically Volkan.