Candlewood Suites Bay City by IHG♡

Overall good,

9.0

There was no breakfast

− Breakfast

Guest review

7.0

cucina attrezzata e ben dotata di elettrodomestici. camere enormi e confortevoli Bella la palestra

− staff non molto collaborativo in caso di bisogno, la comunicazione non stata ottima, in caso di bisogno

Stay was wonderful.

10.0

The room was clean and was worth every penny. Also it was very quiet there.

− N/A

If good management and hospitality is a must for you, stay somewhere else.

4.0

I was a guest for nearly 3 months; I could write a short story about my stay, but I will try not to. I will start with the pros: Very nice bed and pillows, excellent coffee and ice machine, roomy one bedroom suite with nice chairs, pleasant (non-management) staff. Now with the cons: Amanda, Steven, and Stacy (management staff) They were rude and very inhospitable. Also, they did not try to make the hotel a nice place for guests. The common areas were filthy most of the time, having only one broken, dirty grill to use, when at full occupancy. I heard many guests say they would not use it at all. It would be so easy to spray off the area every morning, the water spigot is right beside the gazebos. They don't mow the grass, but they weed eat it now and then. Terrible place for dogs to do their business. There was only one working washing machine until the last week of my stay. Half of the hotel had no hot water for 18 days, majority of the guests on that side had to leave. I was lucky on that front, as I had way too many belongings and food items to change hotels. Weather-stripping on interior doors is non-existent. I was on the first floor; bugs and spiders would walk right into our room; I witnessed it many times. Gnats were so bad, I stopped cooking and preparing meals in my room. The door to the outside did not shut, unless pushed, so it was open a lot of the time... in the Texas summer. Whew! I travel with a very clean and well-behaved cat. I cover all furniture as soon as I get in room to keep any hair from getting on furniture. I always think about the guest after me because I have been staying in hotels for business, over 30 years. This management, all three of them, wanted housekeeping to come into my room 3 times a week, regardless of my job duties, schedule, and my down time. I had to be there, get ready for them, and put my cat in his playpen. It was exhausting. They knew my room was clean, everyone was in my room at one time or another, but they kept making a big issue of this anyway. Dog-owner guests were begging them to do their room more than once a week because of smell and hair but they would not. My standards are much higher than this IHG hotel and management staff. Hopefully, the owner or IHG upper management will read this and address these issues. If so, it could be a 5-star rating from someone who knows what life on the road and hotel living is all about.

Guest review

8.0

The customer service was lacking. Presently they are remodeling and had three window open facing the parking lot.. The giant rugs are rolled up in the lobby which makes is a big eyesore. The elevators had carpet debris. If it wasn't for the nice spacious room have gone elsewhere