The Tollgate Hotel♡

No air-conditioning, windows don't open more than an inch, ok if you want to sleep in a sweat box

3.0

It was a convenient location for goodwood & there was a free carpark

− It is advertised with air-conditioning but this is a lie, there is not. The room was stifling! The furniture is dark & old fashioned. It is being renovated & there was scaffolding outside our bedroom window. The windows only opened an inch so it was like an oven, very uncomfortable for sleeping. Its advertised as an executive room?The televisions didn't work. The coffee machine didn't work. There were missing bulbs in the light fitment so it was dark & dingy. It was very expensive for the quality of the room & when I complained that I had paid more for an air-conditioned room which didn't have air-conditioning i was offered nothing from the hotel & booking.com gave me £20 back, I paid £178 for 1 night in a 30°++ hot stuffy room, we hardly slept. I specifically booked this hotel because it said it had air-conditioning & the hotel is still being advertised with air-conditioning even though I've told booking.com that its being mis-sold. I could've booked something much cheaper but chose this hotel because of the heatwave. Very disappointed I wasn't compensated properly 😕 The size of the room was big & could be nice with modern furnishings, white paint & bulbs in the light fitment & of course air-conditioning as advertised.

Average

6.0

The room was acceptable. The bathroom was excellent! There was a fridge and complementary water, which was a nice touch and hot chocolate, as opposed to just tea and coffee

− I couldn't sample the breakfast , as it doesn't start early enough... plus a member of staff hadn't turned up on time. If people are here on business...breakfast needs to start earlier than 7am on a week day, as you are in the middle of nowhere. The Room was a bit 'Chintzy'. Lots of dated dark wood furniture. There were no USB plug sockets for charging phones etc.... not an expensive fix. Too many those silly cushions on the bed, that you always have to take off and dump somewhere.

Over-priced but nice and quiet hotel

5.0

Quiet village location, good parking and comfortable room with ensuite but the instructions for guests were meagre - not explaining the aircon nor how to use the coffee-machine, and no instant coffee as an alternative.

− The breakfast food-quality was not very good at the sister-hotel (Castle Inn Hotel), nearby, where we had to go, as the Tollgate was refurbishing its dining facilities. They had 'run out' of marmalade and all the bread for toasting was 'papery', though the brewed coffee was very good.

Not worth the money

4.0

The staff were friendly Bramber is a very pretty village

− When we arrived the Tollgate Hotel was all closed, covered in scaffolding with no signage. We wandered around in the blazing heat with our suitcases ending up at the Castle Inn. They reassured us that it was open and we had to walk back in the heat with cases. Some of the rooms were in fact open in a separate building but all felt a bit odd. Our window barely opened due to the scaffolding. There was no milk for tea. The shower was cold. Breakfast was back at the Castle Inn and the kitchen appeared overwhelmed- we waited an hour for our cooked breakfast and it was dry and not very good. As breakfast had taken so long we asked if our checkout time could be extended and was told we would be charged an extra £20! The staff were doing their best but this stay was NOT worth £145. Perhaps when all the refurbishment is finished it will be a good place to stay

It was perfect for my purposes

8.0

Geography

Absolutely awful

1.0

Booked into the Tollgate and I looks totally run down. They then transferred to the Castle Inn hotel. No apologies, I had paid for an upgrade and nobody was particularly interested so I ended up in a very small room

− Everything