Sapphire Hotel Baku

Excellent location (2 min by walk to Nizami street)

10.0

Best hotel, comfortable and very kindly staff , and good position near center and nizami street , and they provide all thing you need, i really spend a very good time in Sapphire hotel. I will not change my this hotel in coming trips, thank you really for everything.Very clean hotel the staff are very friendly and the location excellent and the hotel is reasonably priced.I do recommend it to families and friends

The heart of baku

9.0

One of best hotels in Baku , excellent location , 2 min. walk to nezami street (the heart of baku). many restaurants, cafes, shopping ...... etc. the next side of the hotel a big street easy going outside or othe parts or the city. small lobby but warm welcoming from the excellent ; polite & smile staff, (they are chosen correctly - in high level working. rooms are huge , bathroom too , with nice & clean towels ; high level tualitica amenities in rooms. 2 complimentary bottles of water every day. breakfast is good (nice fresh items & special azarbeijan food ; eggs & pankace station (don't miss it - the mixed omlette). big value for small money Thanks to all staff - see you soon

− Nothing

very very very bad hotel . its 1 stars hotel not 5 stars

1.0

to be frankly speaking only i like the location. and everything in the hotel is bad

− I arrived at the hotel at 8:30 PM on July 11th with my family after a long and exhausting trip. We were all very tired and looking forward to a comfortable stay. Unfortunately, our experience from the moment we entered the hotel was shockingly bad and absolutely not what you would expect from a 5-star hotel. Upon arrival, I was surprised to see that there was only one staff member handling everything — check-in, baggage, housekeeping, etc. His name was Abdurahman, and sadly, his behavior was extremely unprofessional and rude. When I asked him for assistance with our luggage, his response was dismissive and unhelpful. He immediately questioned whether I even had a reservation. I showed him my booking, which was for 2 adults and 2 children, but he claimed it was only for 2 adults. I told him I was willing to pay any extra charges for the kids, but he refused to assist and told me to fix it through the booking platform, which wasn’t possible. After a long and unpleasant discussion — in front of my children, who witnessed his rude tone — he finally allowed me to pay the extra charges at the hotel, something he could have done from the beginning but chose not to. The lobby was in terrible condition — bags and egg cartons were scattered on the floor. supposed th were for breakfast, which was extremely unhygienic. I also noticed a small room in the lobby with the lights off, and when I asked if my family could sit and rest there while I handled the check-in, he smirked and said it’s only open when the bar is operating. Once we completed the stressful check-in, we were given a so-called “family suite” that was in very poor condition — dirty, poorly maintained, and even had insects inside. I have taken photos and will be uploading them here and on Google Maps so others are warned about the reality of this place. Although we had booked to stay from July 11 to 13, we only stayed one night and checked out the next morning because we could not tolerate the condition.

Staff was very supportive, Wifi was very slow

8.0

Location is good, parking available, breakfast OK

− Staff was very supportive, Wifi was very slow

amazing breakfast

10.0

The hotel was very clean, the rooms were spacious and fresh. It is centrally located. The staff upgraded my room for free.

Spacious, bright rooms with balconies

10.0

Very clean and centrally located excellent hotel I recommend it to everyone