Four Points by Sheraton Seattle Airport South♡

Serious security failure!

2.0

In the middle of the night, an unknown man entered my room using a hotel-issued key card. He told me that the front desk had assigned him the room and provided him with the key. There were three front desk staff members on duty that night, yet none of them appeared to take the situation seriously or provide the support, reassurance, or explanation I needed. There was no manager on duty available to respond or follow up with me throughout my entire stay. This was not the level of service or hospitality I expected from a Marriott property.

Brandon, you are fabulous!

10.0

I was very impressed with my shuttle driver Brandon. He was exceptionally professional and made certain I made it to my flight at the right place and on time. If I could find a contact site email I would love to let his supervisor know what an asset he is to the hotel.

Do not park here unless you want to uber back

2.0

Choosing a Marriott-branded property like the Four Points by Sheraton for airport parking usually implies a certain standard of professional logistics, but this experience was a failure from start to finish. The facility provides zero clear signage for travelers, leading me to park near S 224th St only to find every access door locked. This forced a long walk around the building just to check in, which is where the operational incompetence truly began. The check-in process is bafflingly manual for the year 2026. Rather than using license plate recognition or a digital reservation system, the staff required a tedious amount of information just to hand-write a paper slip. I then had to walk all the way back to my vehicle to place it on the dashboard. This unnecessary back-and-forth created a bottleneck that frustrated the shuttle driver, who then directed his irritation at me because the hotel's own inefficient system had put him behind schedule. The return journey was the most egregious part of the experience. After calling from baggage claim and being assured a shuttle was on the way, I was left stranded at the pickup location for over forty minutes. During that time, I watched a constant parade of competitors pass by at least twice while the Four Points shuttle remained a no-show. I eventually had to give up on the service I already paid for and shell out an additional $30 for an Uber just to reach my own vehicle. Do not let the brand name mislead you into expecting a modern or reliable operation. This facility is disorganized and significantly behind the times. If you value your time and want to avoid paying a "hidden" Uber tax to get back to your car, you are much better off choosing a professional dedicated lot. Master Park, WallyPark, Doug Fox, and Park n Jet all showed far superior frequency and reliability during the forty minutes I spent waiting for a shuttle that never arrived.

Not worth it

4.0

The airport shuttle driver was very rude and berated people who had called for a pick up. There is often a long line to check in at the front desk. Breakfast at the restaurant is a chaotic mess every time. There should be more staff working. It took ten minutes to place my order; and, after 15 minutes I hadn’t even received coffee yet. The room is clean.

Literally the worst

2.0

We paid for park and ride ($135.32 for 9 days), having seen on the website that a shuttle runs every 30 minutes. We arrived at the hotel with plenty of time for that, but were told that the shuttle didn’t start running for another hour. No start time was mentioned anywhere on the website or in booking. The information was entirely misleading stating only that “after 3pm our shuttle runs on demand.” In order to not miss our flight we spent $27.69 on an Uber. On our return, we followed the instructions to call for a shuttle, which we did at 1:55pm. We were told the driver was on break but would be there at 2:30pm. We waited. I called again at 2:45pm and was told the driver had just left and should be there shortly. I called again at 3:15 and was told the same thing. Finally the driver arrived at 3:22. It was a 12 minute ride to the hotel. We could have walked faster than it took for the shuttle to arrive. I guess that’s what we get for going with a cheaper option. Would be fine if you enjoy missing flights and standing outside in the cold for almost an hour and a half. We also got a great gauge for which other hotels and park and ride groups would come by faster. Answer: All of them. Multiple times over. They probably would have been cheaper too, if you factor in the extra money we had to spend to catch an uber. I can’t speak to the quality of the hotel amenities, since we just used the park and ride service. Maybe it’s lovely. But if you’re counting on the advertised ride to and from the airport - don’t.

Very disappointed in service. After trying to communicate with customer service and being told only to wait. Do not book

2.0

Very poor communication and awful shuttle service. Waited an hour, called twice, both times saying 10 minute wait. Highly do not recommend