Shangrila Resort Hotel Murree♡

"Shangrilla Resort Murree Is a Scam – Don’t Fall for Their Fake Promos!"

2.0

Avoid Shangrilla Resort, Lawrence Road, Murree – Misleading and Disappointing! I had booked a 3-night stay at Shangrilla Resort, Lawrence Road, Murree, after being shown a highly polished promotional video showcasing clean, well-furnished rooms and modern facilities. Based on that, I paid an advance of Rs. 5000. However, upon arrival, the reality was shockingly different. While the exterior location may seem decent, the interior conditions are extremely poor. The hallways were filthy and clearly neglected. The room I was shown was in an old, worn-out state — dirty floors, cramped and stained bathrooms, and an unpleasant smell all over. It was in no way close to what was promised. Due to the unacceptable condition, I refused to stay and arranged accommodation elsewhere. I requested a refund of my advance, even after agreeing to a reasonable deduction for cancellation. Initially, they assured me of compensation, but after several days, they outright refused to refund anything. This is a clear case of misrepresentation and unprofessional conduct. I strongly advise others not to pre-book this place based on pictures or videos. Visit in person if you must — but better yet, avoid this hotel altogether. Don't fall prey to this kind of hotel scam.

Guest review

8.0

None

Amazing Shangri la

10.0

During my vacation, I stayed in hotels/guest rooms ranging from 10K to 60 K (including army guest houses) between islambad to abbotabad. Clearly the best stay was at Shangri la resort Muree. The resort is beautiful, the staff is welcoming, food is economical with variety and taste. Within the premises you have playground, tracking, games room (the only not so best thing), swings and benches at breathtaking views. It was so peaceful and serene. You can spend your whole vacation just sitting in the restaurant's balcony (if you are like me who likes to stay in). The rooms were clean with all the facilities. The only place where I found a fully functional fridge and complementary extra mattress for kids. In 14 K it was better than my stay at PC bhurban. I had kids 9 and 13 yrs of age.

Peaceful , clean and lively place for families to stay in Murree

10.0

Very nice and memorable trip, nice , clean rooms, room service was also very good, food in restaurant was special , with a lot of variety, breakfast was reasonable, could have been better, hotel has a special place for kids, with all of its landscape and swings , nice play area, good view of city, spacious parking, helpful staff, overall a very good place for families to spend their weekends or holidays

Guest review

8.0

The best part of the stay was food and view. Sadaqat at the saffron restaurant really took care of us and served us with smile. Reception staff can learn from Sadaqat on how to be courteous and smile. Late night at 3 am was loud banging of the door, I called reception and no one picked up, I gave up after 15 mins, the sound didn't stop until morning. Check In and Reception staff service is zero but food/restaurant area is top notch and view was awesome it was quiet retreat away from city

Great time in snow

10.0

Actually, we visited in February 2022. This was a splendid experience with the hotel and premises covered with a dense layer of snow. It was a great family time. Service was good, and the rooms were very spacious, a bit old in ambience but had a classic feeling and matched well together with the climate. Food was good, and service can be improved more with timely and prompt responses. Overall this is one of the best and cleanest places in Murree to enjoy and have fun.