Graduate by Hilton Ann Arbor♡

Stay anywhere else!

2.0

Stay Away! This hotel accepted a free night certificate from me and then charged my credit card the following day saying they “changed their minds”. The valet also lost my keys to my vehicle. Ben, one of the “managers” was extremely disrespectful and unwilling to own up to their mistakes. He was also unwilling to give information to contact any upper management for me to discuss the incident further. Terrible for a hotel charging $500/night. I’m a disabled veteran on disability income and have been a Hilton Honors member for over 15 years.

Stay away from the Graduate

2.0

It has been a long time since I've had such a horrible experience at a hotel. It's as if we were in a Third World country.. First morning we woke up at 7 AM and asked for coffee. They said the hotel was out of coffee completely out of coffee on a Tuesday.. We came back from breakfast in our room. Door was wide open because the maids forgot to close it leaving exposed to anything being stolen. We tried to get our car and it took 45 minutes for them to get us our car. My wife went to the bathroom and the toilet broke. The electricity in our room and only our room went out. It took them two days to clean our room. When they came to clean the room, they forgot to leave towels. It took another day for them to get us the towels. This is a horrific place. The valet is overpriced and under deliveries. The only bright spot is one of the front desk, workers named Zeb. He bent over backwards, trying to fix them any problems, but they deeper than anything he could fix. It seems like a fancy place to stay, but it's horrible. It's costly it's uncomfortable. It's loud and you have to wait for everything. Stay away.

Good location but lobby is very crowded with furniture.

5.0

Did not have breakfast here.

− I left a nightdress; called the hotel; was referred to a third party iloststuff.com and never heard from third-party. I called the hotel a week later; they said they would call back after checking, but I never heard from them again.

Maintenance Issues & Uncomfortable Stay

6.0

I stayed at this hotel for two nights during a business trip, and unfortunately, my experience was disappointing. The property felt dark and uncomfortably cold throughout my stay. When I arrived, my room was only 63°F, and despite contacting the front desk, the temperature never rose above 66°F. The bathroom also needed attention. There was visible mildew or mold where the shower floor and wall tiles met, and it appeared to be in need of a thorough cleaning. The most frustrating issue was the toilet, which ran continuously. After I reported it, maintenance responded quickly and replaced the flapper and diaphragm, but the problem persisted. I informed the front desk again, yet the issue was never fully resolved. I had to shut off the water valve each night just to avoid the constant noise while trying to sleep. While I appreciate the prompt initial response from maintenance, this property falls short of the standard I typically expect from a Hilton. The hotel would benefit from some much-needed improvements and better attention to maintenance issues.

Nice stay

8.0

Check in was fast and the front desk agent was very nice. We stayed on the 14th floor. Room and bathroom was very clean. The bed was very comfortable. The only thing we didn’t like was the horrible valet service. It’s $40 per night and it takes 30 minutes to get your vehicle. Location was great.

Very unsettling - never use the hotel again.

3.0

Charging a service fee for Valet Parking tip is Unconscionable. I was not even allowed the option to by pass this function. My car was taken hostage and I had to pay the fee for the tip before I conclude the online car retrieval process . For this reason alone I will never use this hotel or any other hotels that forces me to pay a fee for tipping the valet. I rather pay this fee to the staff and not a corporation.

− Forcing customers to pay a fee for valet tip. I understand charges for parking and I am very happy to tip the valet. Yet feel it is a highway rubbery to force clients to pay a fee for online tipping. The process doesn't allow one to bypass the fee process. In other words I was forced to pay a fee that I never agreed upon when I checked into the hotel. I feel this illegal and immoral practice.