Kaze no Tani no Iori♡

This is a hotel with extremely poor service and poor value for money.

1.0

nothing

− This is a hotel with extremely poor service and poor value for money. From the preliminary communication of the change of the date of stay, to the invoice issued after check-out, are extremely irritating exasperation. First, the pre-communication: the staff first vaguely said that can not be canceled, but recommended to change the date of stay, when I proposed to change the date of stay, and was told to change the date of stay after the order still needs to be paid in full, it is really let a person speechless communication. Second, the hotel asked the number of guests and gender, I informed the personnel information at the same time, reminding the hotel guests can take care of their own meals, surprisingly, was told by a hotel can not provide guests in the hotel meals, the reason is that there is no extra meal, can not imagine that this is a five-star hotel's answer to the question of the hotel does not have any food?!!!! And this is a hotel located in the valley, the transportation is extremely inconvenient, I can hardly imagine how the guests spent these three days without food, really a very poor value for money hotel. Third, after checking out, I asked for an invoice from the hotel and BOOKING, and was shirked by both parties, both told that they could not provide the hotel invoice, I would like to know whether such behavior has been suspected of tax evasion? Until now I still have not received the invoice for this order. Translated with DeepL.com (free version)

Guest review

10.0

昨年から訪れ始めて今回が３度目です。何をとっても最高です。

Guest review

8.0

エアコンを使っても廊下、ベットルーム、洗面所、トイレがとても寒かったです

全室露天風呂が付いています。

8.0

全室に露天風呂が付いていて、非常に優雅に過ごせます。 食事も美味しく、サービスも無難です。 部屋はとても広く清潔です。 非日常を味わいにはいい旅館です。

個室での温泉露天風呂

10.0

お食事、お風呂、すべて個室でのおもてなし、最高でした！ お風呂は、個室にある温泉の露天風呂。 お食事は、地元産の食材を多くつかった懐石料理。 寝具はエアウィーブ。 お部屋も大変広くてくつろげました。