Sheraton Samoa Aggie Grey's Hotel & Bungalows♡

A great stay at a great hotel with fantastic staff.

10.0

We stayed here for our 46th wedding anniversary and had a fantastic time from the moment we arrived to the moment we left. The staff, and we mean all the staff in every aspect of the hotel and restaurant were just so friendly, accommodating and an asset to Sheraton Hotel. The room was clean; the bed was very comfortable. The pool was both inviting, lovely and clean and a great place to relax, with great service from the restaurant staff providing welcome refreshments. We ate in the restaurant for breakfast and evening meal every day. The menu was varied and we didn’t have any disappointing meals. The head chief came to chat most days offering to make any meal that we may like that wasn’t on the menu, which was a lovely touch. A special shout out to Daniele and his staff who go out of there way to make you feel welcome and ensure that you have everything that you need. We felt like we were very special with the warm personal attention, on every visit we were welcomed with a great warm smile and unbelievable service. The Fia Fia, night on Friday, was provided by the Hotel employees, it was first class, they made everyone feel part of the show and gave a great account of themselves. (Brilliant) When we left, we were treated to a Samoan farewell song by the restaurant staff that was both personal and very moving, what a perfect end to a fantastic week. Thank you for a most rememberable holiday you beautiful people. Garry & Penny

Special birthday lunch

10.0

Fabulous birthday lunch here at the Sheraton! Service with a smile and ‘can do’ personalities from staff who were willing to make our birthday boy’s lunch extra special! Hamburgers and stir fry prawn noodles were delish! Thankyou to all staff involved in putting together a great experience at Sheraton Samoa Aggie Grey!

IMPROVED!

8.0

In July 2024 we wrote a scathing review of Sheraton Samoa Aggie Grey's Hotel & Bungalows titled "Bitterly Disappointed". From the perspective of us being a near-70 yr old retired couple, we have just returned again from Apia after 4 nights at "Aggie's" and this time things have much improved. We managed to get a standard room at the front as requested (not a bungalow as unrequested last time), good elevator service, excellent communication at booking time, efficient hassle-free check-in, good covered car parking, and the staff were as friendly, cheerful and helpful as always. Nice big wall-mounted SmartTV, lovely comfortable Kingsize Bed and pillows, and nice N-E view over the "big fale" toward the mountains. Some more improvements needed still: 1) Bathroom - shower over bath is never our preference but we managed, however unsafely. The bath was too high to get leg over, its floor very spongy to walk or move on, needed anti-slip rug, shower head assembly loose when grabbing it for support, support bar on wall also loose, and water on the floor in front of vanity after shower unavoidable due to design and size of glass shower partition. 2) Internal access - on this trip we attended a function held in the Sheraton Ballroom "next door" on Level 3. It would have been nice to have had internal access straight across to it from our room. Instead, we needed to take "our" elevator to basement, step out briefly into the humid heat enroute to second elevator, to get back up to the ballroom. 3) Room - landline phone was not working due to the handpiece-to-phone cord missing! A larger fridge would be nicer. Basic cutlery for coffee and tea making and snacking was lacking. The doors of the wooden stand-alone wardrobe standing against the wall were very squeaky and loud when opening and shutting. 4) Food - not sure if the food was catered in for the function in the ballroom or prepared on site, but it was shocking for a hotel of this calibre! The most common Samoan chop suey or "sapasui" dish was pale (vermicelli), stone cold, and the beef in it was so hard and tough to chew. Quite disappointing all 'round. One last sentiment - We miss the old warmth and charm of the old "Aggies", especially the welcoming decor of the entrance lobby. Would be great to bring its warm wooden decor at least. It can still be Sheraton but with the unmistakable welcoming warmth of Auntie Aggie! Catherine & Latu

Unhelpful customer service, not worth it for business travellers

4.0

Such a disappointment as a business hotel, and a shameful standard for a Sheraton establishment. Can't state enough how unhelpful management are. I've never had to work so hard for customer attention - emails, phone calls, repeated requests for meeting the general manager - all to no avail. Mind you, I"m a business guest, with many team members bringing this establishment revenue. First and list time staying here. So many better options in Apia that I look forward to trying out for future trips.

Thank you from Natasha and Julia

10.0

We came for lunch, Amazing meal, and such beautiful people! We will be back!

10/10 - Brought Tongan/Aussie hubby for first time absolutely love it!!!

10.0

The friendly and happy staff!