Vista Marina Hotel and Resort♡

Disgusting hotel

2.0

I have NEVER had a hotel experience like this. Photo on Expedia showed a lovely pool with the beach, with its umbrellas, in the background (1st picture submitted). After check-in, I quickly went out to check the beach. See the photos. That was bad enough. Someone said swimming wasn't allowed as well. Oh....I passed the pool on the way to the beach - that was cloudy (looked ok in the morning). So, I'm already wondering what to do - I've booked for 7 nights! That evening, at 8pm, music started, really loud. After an hour or so, I went out to ask for it to be turned off/down but they weren't interested. Turns out, it goes on till midnight, 7 days a week. Spoke to manager, who was hiding, in the morning but all she was prepared to do was move me to a lesser room, at my expense. Cut a long story short, I checked out forfeiting the next 6 nights. No refunds, either from hotel or Expedia. Expedia eventually offered a 50 USD good will gesture. Ha ha. Still dealing with that. Both bath towels had massive holes in them - never seen that before either. Breakfast and general service was disgraceful. Shame on this hotel - Vista Marina Hotel and Resort - and shame on Expedia for doing nothing. Offending photo is STILL on Expedia's website, despite how seriously they tell you they take complaints.

Guest review

4.0

Property needs updating. Corridor carpets needs cleaning musty smell. Restaurant needs cleaning. Restaurant staff were not ready to serve at 6am needed to request for service.

Guest review

4.0

This property was probably good in its day but is now very dated. Not helped by being poorly maintained and dirty. Young staff try but it really needs a good manager who can direct the available resources to tidy the place up and provide something like good customer service. It is a 3 star hotel at best and the service is 2 star. It has a vermin problem as well. Our party saw two mice/small rats in the bedrooms. Breakfasts at weekends are an unimaginative smmall buffet. During the week ig is selection from a small menu. Meaming that a an adult gets the same size breakfast as a small child. Go somewhere else as this place will disappoint you.

Not bad at all!

8.0

It seems we got a better room compared to other guests who had a bad experience at this hotel. We booked a weekend stay with breakfast at a reasonable price through Agoda. We chose a non-pool-view room with a balcony. The hotel has outdoor parking, which felt safe. There’s no elevator, but our room was just on the second floor. The bed sheets, towels, and room were all clean. The hotel is ageing, which is especially noticeable in the bathroom, but they make up for it with generous toiletries. The hot water system worked perfectly—we love hot showers and never had any issues. The internet was impressively reliable at over 100 Mbps, which was great for us since we work remotely and need fast internet. The minibar was also a plus, offering items at reasonable prices. We didn’t get the chance to eat at the restaurant or have breakfast, and we also missed out on using the swimming pool. We woke up late, and by the time we were ready, the sun was already too bright and hot. Compared to other reviews, I’d say we were lucky to get a good room (209). Yes, the hotel is ageing, but the price we paid reflected that. However, they should check their door locks—the doorknob on our room was slightly wobbly and felt unreliable. Overall, this was a good choice, especially considering its convenient location near everything in the Freeport area.

Guest review

10.0

It was overall nice good environment

Don't Bother Booking

2.0

When we entered the room it obviously hadn't been cleaned - there was dust and hair on the floor, something small and brown on the floor by the fridge, the fridge was leaking, and there were hairs in the bed. We asked housekeeping (who were still on the floor) to come and clean. We asked them to be truthful and tell us if the room had been cleaned - they replied it hadn't and the bed linen hadn't been changed. The room itself was a good size but was old and probably hadn't been decorated since the hotel was built. The safe didn't work (we couldn't be bothered to tell reception). The bathroom was old and tatty, and like the rest of the room hadn't been cleaned. The towel had a brown stain, dried blood maybe. The hotel has no elevator. The corridors were very dirty. Housekeeping said they don't have a vacuum cleaner, just a brush and mop. The hotel windows hadn't been cleaned for ages. The restaurant was a reasonable size but the cold drinks dispenser had bits of black stuff floating in it and was dirty as well. The staff said this came from the dispenser tap. It obviously wasn't cleaned daily. We had another room for our family and that was just as dirty plus they had cockroaches and the kettle wasn't working. We'd asked for an additional bed when we booked but this hadn't been provided until we asked.