Akra Fethiye Tui Blue Sensatori All Inclusive♡

Beautiful hotel but management could do so much more.

2.0

We love the rooms and close proximity to the beach at The Residence. Buildings overlook the pool which is designed beautifully but is very cold and can be challenging if used outwith peak summer months. What makes this hotel is the fantastic staff and level of service that they provide. There is a luxurious feel to some parts but falls short in other aspects. This is our fifth visit to The Residence and both of us are complete foodies. Sadly the standard has declined to what it once was. The best two restaurants Tao and Basclica are sited next door and you are only permitted to visit once. This year we decided to award a simple yes or no each time a meal was delicious. It didn’t even reach 50% in The Repertiore or Cupthea. On one visit to Cupthea I ordered Korean style crispy chicken breast. It was no different to goujons you could buy out of Marks & Spencer. To my horror the very same dish was in the hot buffet section in The Repertoire next morning at breakfast. For a hotel that claims to deliver culinary excellence this is just not good enough. This year our visit was tarnished watching guests distressed at a trap deliberately placed beside a litter of kittens in an attempt to remove them and their mother. The situation became worse when people were crying in the presence of management. I have read three or four reviews where management has responded with complete and utter lies. This is a particular example. “When cats are born on-site or choose to remain within the property, we ensure their well-being through cooperation with the local municipality and veterinary authorities. These organizations handle the necessary health checks, sterilization, and vaccinations to guarantee humane and lawful treatment” Since last year I have been attempting to make suggestions which would satisfy both cat lovers and guests who are allergic or not keen on cats. I have copied my email for all to see suggestions made. “As a previous guest at the hotel I have placed money into the donation box at reception. I am sure that the local animal shelter would be grateful for every donation they receive but I know that Akra and The Residence could do much more if they choose. As well as placing money in the box I make regular donations to HAYED the local animal charity in Fethiye. They operate feeding stations, arrange for animals to be sterilised (which is vitally important) and pay for emergency treatment using vets that are sympathetic to animals living on the street. I agree some guests have not supported your seed pencil initiative. This could be because animal lovers are aware that the municipal shelter has a high rate of infection and tragically cats and dogs never make it alive out of the facility. I am disappointed that at this time you cannot commit to a designated area for cats in the hotel. There are some suggestions I would like to make. 1. By not having a feeding station the cats are fed within the restaurant grounds. Responsible guests would stop feeding if they could go to the designated area. 2. Arrange a partnership with a local vet that would deal with any animal welfare issues. 3. Ask HAYED and your designated vet if they can offer advice and suggestions. When this is done allow it to be posted on the internet to prove that the hotel really does care. 4. Offer guests the option to help directly by paying for a female cat to be sterilised and show that the cats have been returned to the property. This will reduce the population and help manage the situation. If this was offered I would be delighted to pay for this first procedure and happy for any publicity that you may want to post through the internet. 5. Create an ambassador role with one of your staff that genuinely loves cats. They could liaise with guests / vets and HAYED. 6. Provide reassurance through internet / social media that during the winter season the cats are being fed and looked after. The hotel seems to be adopting an "Elephant in the room" approach which can increase anxiety and concern of guests no matter if they are animal lovers or not. It would be much better if The Residence owned the situation and was pro-active. If there was an insect or rodent infestation they would deal with it so why not manage the cat population and turn it into something positive for Akra and the hotel? In 2021 Jane Ashton, The Director of Sustainability for TUI awarded The Grand Azur Hotel in Marmaris The Stray Animal Award which is published on their Facebook page. Perhaps TUI would be willing to partner The Residence in improving the current situation? I have sent a copy of my reply to Gokhan in the hope that Akra hotels can move forward in a positive direction by introducing changes in all of their hotels. This would be a bold move and demonstrate that Akra stands head and shoulders above other groups. It also means that The Residence does listen to feedback and truly incorporates changes as you continue to develop your sustainability practices. I look forward to seeing you and the team in October.” Sadly every one of my suggestions were rejected IN FULL Management does NOTHING to help the situation. To see them replying to reviews claiming the contrary is being dishonest. This is unforgivable especially when it is to do with innocent creatures who many guests fall in love with.

Spectacular levels of customer care

10.0

We were a family group of 14. I would agree with all the 5 star reviews about the quality of the hotel. However I would like to extend a very special thanks to the staff. The level of customer service was outstanding at every level. In particular reception staff who were exceptional in their care and assistance when my sister fractured her leg and needed to stay in hospital. They assisted us with frequent calls via the hotel medical staff to support the treatment of my sister particularly when communication at the hospital was difficult and causing problems.

So easy to fall in love with this hotel

10.0

We had a wonderful holiday at this amazing hotel. We’ve stayed at the adjoining hotel several times and loved it but love this one more. Beautiful surroundings, good food, great staff and service. Having a la carte meals for breakfast, lunches and evening meals in an all inclusive hotel is always welcome. Balkon cocktail bar-such a gorgeous setting. The rooms are so spacious and the balcony, with sun beds, is a lovely touch. The pool areas were well set out and the drinks cool box was such a good idea although the staff did come round regularly to take drinks orders and bring fruit snacks. Everywhere was spotlessly clean. Thank you for ensuring that we had a wonderful holiday. We enjoyed it so much we have booked to return twice next year

Lovely hotel but concerned for the cat population.

6.0

We've just returned home from a lovely stay at the residence. We requested a room over looking the beach so we could have the afternoon sun and they were able to assign us one and so thank you for this it was perfect sitting and just watching the world go by. The service was consistently excellent. The food was good there were some misses however, the one that stands out is the french night and the beef bourguignon and quail. Not one we'd try again. But everything else was spot on especially the cakes in the lobby bar and Neoman. Like lots of reviews previously there aren't many faults at all however we are conflicted about returning due to the care and management of the cats at the hotel when it closes for the season. I understand there was a meeting between concerned guests and the hotel manager and they were informed the cats are captured and taken to the local pound (not a shelter) where they'll either be neutered and put on the street or worse (it's unclear). Whilst I understand they don't belong to the hotel and they are complying with the law, I feel a hotel brand with such standards in terms of sustainability and ethical responsibility (to the point where all toiletries are vegan!) I would expect more and feel if you want to live up to your reputation you would want to do more! this is an opportunity to do the right thing. This is all at managers discretion and I believe at the Akra Sorgan they are leading the way with taking care of their cat population all year round (unconfirmed but what I've heard). A few simple steps could make a huge difference for example work with local rescues and set up feeding schedules on the off season, I'm sure guests would even make donations to support this and begin a neuturing program to help control the size of the colony (again rescues would help). These things are doable and means a future more bright than the one being offered. There is a mum and 4 kittens at risk so I urge you act now and prevent the worse from happening. I've seen from social media group chats that lots of guests are not returning due to this reason so again please consider making a change and you'll bring those customers back. Lots of other hotels are leading the way and you could too. Apologies for this long review but basically the hotel ticks all the boxes, but for me as a customer I want and expect more especially if I'm giving you my hard earned cash. Please take some action.

Simply the best

10.0

What can you say about this place there aren’t enough words we have stayed next door at the family hotel and thought we would treat ourselves to the residence and we were not disappointed from start to finish the staff can’t do enough for you fro the start of the day to the end of the day they are so helpful and nothing is to much trouble the food is amazing the steak house was just great the fish restaurant was my favourite the cocktails were plentiful and the cake and coffee shop was the wife’s favourite must admit have put a few pounds on since being there the rooms were immaculate the cleaning staff were brilliant and the entertainment was great also we did venture over to the other side to meet some staff members form our visit earlier in year it was great to see them all at the sundowner bar as we call it so good was the holiday that we have booked for June next year and can’t wait see you then .

Perfection!!!

10.0

This hotel is the best hotel we have ever stayed in on our travels. It's truly exceptional levels of service, facilities, food choice and quality, amazing drinks and for us a chilled out feel. When you arrive the check in process is swift, friendly with a glass of champagne, what we think is amazing the reception colleague then takes you to your room and whilst on the way tells you lots of information about the hotel. The rooms are spotless clean, the beds are so comfortable, a jacuzzi bath and a wonderful shower. The rooms are stocked with spirits and loads of mixers, simple thing but bottled water is in glass bottles truly high end. A drawer of sweet and savoury snacks. Large balcony with table and chairs and a double sunbed. The main food reptory restaurant as a theme night every night alongside the all day dining menu, the food is cooked to order no buffet in sight! The main bar is a great space for a glass of wine or one of There amazing cocktails, and in the main bar they have a cake counter, ice cream counter and chocolates counter honestly pure perfection. The cocktail bar upstairs at the Balkon restaurant is a true hidden gem, the Mixologist is truly remarkable and the theatre of how cocktails are presented was truly amazing. We never used the pool area but plenty of sunbeds available which come will cool boxes for bottles or cans of drink. We always used the beach again with plenty of sunbeds. We loved that there was waiter service and if you hadn't seen anyone for a while(very rare) there is a QR code you can scan and you can order all sorts of drinks that are delivered to your sun bed within minutes. This by the way should be adopted by all TUI Blue hotels. This was only our second time at the hotel we are already planning our next stay. The General Manager and her team are literally the best amazing job that every single one of them does delivers an amazing holiday. We will look forward to returning to this gem of a hotel in the future. Thank you