Holiday Inn Algiers - Cheraga Tower by IHG♡

Great stay

10.0

Great hotel overall. I always stay here when on Algiers. The staff are genuinely friendly and helpful, and they make you feel welcome from the moment you arrive. The room service deserves a special mention—fast, consistent, and the food arrived hot and well-presented (Thank you Yasser). Would absolutely stay here again.

Amazing summer experience

10.0

Yaseer is an absolute gem. His welcoming presence was amazing. And the chef at the omelette station,outstanding. The service and friendly hospitality was truly out of this world. Thank you guys so much. Very happy client

Awful experience

2.0

The staff were rude and unhelpful (and too busy talking to each other sometimes to assist). The food was very average and the breakfast area was constantly overcrowded with a shortage of cups and cutlery. The bedding was changed but with a damp duvet. Truly awful. The staff also lied and told me there were no stairs (I found them eventually).

Terrible Room Service Experience

2.0

Stay Dates: 13/10/2025 – 17/10/2025 Hotel: Holiday Inn Cheraga Tower, Algiers I am a regular guest to this hotel and I rarely write negative reviews, but my experience at Holiday Inn Cheraga Tower during my recent stay was unacceptable and deeply disappointing — particularly in terms of room service and guest handling. I booked a full-package stay through my travel agency, which included all meals, room service, laundry, spa access, and other services (excluding alcoholic beverages). However, when I called in-room dining to place an order, I was met with confusion from the agent, who was unsure whether I had the full package or not. He promised to check and get back to me — which took nearly an hour — only to incorrectly inform me that I did not have the full package included. I then went down to the reception myself, where the receptionist confirmed that the reservation agent had made an error by incorrectly marking my room as not eligible for the full package. It was their internal mistake — not mine, and not the travel agency’s. The receptionist assured me that the issue was resolved and that my food would be delivered shortly. Unfortunately, another hour passed, and nothing arrived. When I called room service again, the in room dining agent told me that he had just received confirmation from the receptionist to process my order — which was not true, as the receptionist had called him much earlier. What was most upsetting, however, was the room service agent dismissive and disrespectful attitude. His tone was unprofessional and lacked the courtesy expected in hospitality. He spoke to me in a way that was completely inappropriate — as if I were a burden, not a paying guest. To make matters worse, I discovered that there was no duty manager available at night — a serious oversight for any hotel, especially one that claims international standards. This entire experience left me extremely frustrated and disappointed. A hotel of this category should have well-trained staff who know how to handle guest concerns professionally, especially when the mistake is on their side. Unfortunately, this was not the case. I hope management takes this feedback seriously and provides proper training to its staff — particularly in guest relations and communication. Until then, I cannot recommend this hotel and will think twice before returning.

Exceptional service

10.0

The experience was amazing they have the best service, the staff are so friendly and approachable, the rooms are clean and tidy and their room service is amazing, and the best part is the buffet, went there for breakfast and the food was delicious, the service was on point i was taken care of by Yasser and i would like to thank him for his excellent service.

Good experience for breakfast

10.0

Staff of the restaurant very professional and nice people (Yasser very professional guy). Food is good and fresh. Tables are clean. Good experience