Saint Pauls House♡

Wonderful work trip

10.0

Fantastic experience at the hotel. Booked a work trip for 23 people, lots of backwards and forwards, great communication and attention to detail. Breakfast delicious too. Thank you Abbie and Ellie in particular. Can highly recommend for work or pleasure.

Not a boutique Hotel - an entertainment venue hosting hundreds

2.0

We have just returned home after an overnight stay at the Saint Paul’s house Hotel. To say we are unhappy is a massive understatement. We were expecting to stay in a boutique hotel with the facilities mentioned in their website. Instead we arrived at 3 pm to a scene of an incredibly loud music event taking place in the hotel. The reception area had been stripped out and was full of hundreds of people having a good time. Don’t get me wrong I’m not unhappy with people having a good time, but we were totally unaware that our hotel that we had booked would be given over to this event during our stay. When we arrived, we discovered that the hotel car park had been closed for the event, so we were unable to park our car there. Outside there were parking meters, but the maximum wait time was two hours. In addition there were huge numbers of vehicles arriving and departing dropping people off and picking people up. We dropped off our luggage and I drove off to find parking, which was fortunately not very far away. On entering the building, we passed through security who were checking tickets, but we were allowed through when they realised we had booked to stay at the hotel. We found that reception consisted of a counter where people were also dropping off their coats at the cloakroom. We checked in with difficulty because it was almost impossible to hold a conversation due to the very loud music. Eventually though, we got our room key and and proceeded to our room on the second floor. Fortunately, a member of staff offered to take our suitcases to our room. This was fortuitous, as the lift was out of order and had been out of order apparently for some considerable time. Our hotel room was a good size and well decorated. The design incorporated a sliding door to the bathroom, which did not offer complete privacy. The windows were ill fitting allowing draughts to enter the room, but more importantly the sounds from outside. The guests from the event arriving and leaving were quite noisy, and combined with the sounds of the vehicles, made our stay less than peaceful. Although the event finished at 8 pm, The lounge area and bar area were not cleared or set out as a hotel area, and music continued to be played at quite loud volume. On the plus side in the Mini bar, we were told that the drinks were complimentary. We discovered water, orange juice and two individual bottles of Prosecco, which we enjoyed. Thank you for that. When we went to bed, we discovered that the mattress was incredibly uncomfortable, and the movement of one person in the bed led to an equal and opposite movement for the other occupant of the bed. The mattress must be one of the cheapest mattresses available. Together with the noise from outside, our night sleep was very poor indeed. In the morning, when we decided to have a cup of coffee, we discovered that there was only a couple of decaffeinated teabags available. By now we were so unhappy that we simply wanted to check out and get away as quickly as possible, and to try to forget this unhappy experience. We note that in the Tripadvisor reviews, many of the reviews talk about the meals that have been had at the hotel. Few of the reviews are about the actual rooms and the hotel experience. Many of the reviews mention a lady called Abby who must clearly have been known to the people leaving the comments. We paid a very significant sum of money for our overnight stay. We feel that the hotel should have contacted us before we arrived to let us know that the hotel public areas had been given over to a very loud music event with hundreds of people in attendance. Had we known, we would definitely have cancelled and rebooked somewhere else. We believe that we have not received good value or good service or the advertised Service on which our booking was based. When we checked out, the member of staff asked us if we enjoyed our stay. I had to say, most politely that we had not enjoyed our stay and were quite unhappy. He offered us complimentary breakfast, but by then we were so disillusioned that we turned down the offer and simply left.

Disappointed

6.0

Went for Sunday Roast overall disappointed with everything from the welcome to the waiting staff and the food. Wouldnt recommend. Bar staff were happier and friendly. Overall venue is tired and needs a good makeover and good clean. Toilets werent very clean and fresh !!

Chefs Table

10.0

A fantastic Chef’s Table experience from start to finish. The tasting course was excellent, and the wine pairing was a real highlight. The pianist playing throughout the evening was a lovely touch and created a wonderful atmosphere. Being given homemade chocolates to take home was such a thoughtful extra and they were delicious. An unforgettable evening, highly recommended.

Fantastic food with quick service from a great server, Shivali! Would reccomend!

10.0

Lovely venue with an amazing server, Shivali. Food was fantastic, really filling with lovely drinks, quick service! Would recommend

Always a great experience!

10.0

Went with family for lunch on New Year’s Eve and we were looked after by Shivali. The atmosphere in Saint Paul’s is always lovely - relaxed, good background music and excellent service. Food is always lovely - we have eaten here many times - breakfast, lunch, dinner, cocktails - and always faultless. Can highly recommend the fish and chips! Thanks to Shivali for providing such a good service and making it such an enjoyable occasion. See you again soon!