Hill Pride City Hotel♡

Excellent food and friendly staff

8.0

Staff extremely friendly and helpful, nothing was too much trouble. Food was outstanding. Compact rooms but they have everything you need, including an extra blanket and heater. Showers are hot. Tea making in the room, though not many tea bags. For the price point I would say this is good value for money.

Highly recommend - great service and food

10.0

We had a wonderful stay at this hotel in Nuwara Eliya. The hospitality was truly excellent – the staff were warm, welcoming, and very helpful. The food was delicious with a great variety of options. Highly recommend this place for a comfortable and enjoyable stay!

Hill Pride City Hotel

8.0

We were surprised at the poor rating goven by booking.com for this hotel- the hotel seems to be under new management and the staff could not do enough to make our stay special. Room was comfortable and clean the hillside view out of the window was charming. Evening meals were excellent as was the breakfast. A gem of a hotel for the price we would definitely stay there again.

Our Experience at the hotel

4.0

The towel was torn which should have been discarded ages ago.Toilet cleanliness pretty average and hot water last few minutes before the shower finishes.Room is extremely cramped up and hardly able to walk around the bed.Toilet door is an absolute disaster.Main door lock is almost falling off.The only bright sparkle is the Reception Supervisor’Madushani’.Without her presence in the hotel this hotel will be a total disaster.She is courteous and always helpful and finding solutions and genuinely helpful.

Not guest-friendly, waste of potential.

4.0

Only a great experience or a terrible experience could get me to go online and leave a review, and this was not a great experience. For those of you who do not wish to read my rant, let me tell you this - only visit this place if you don't mind the subpar service and terrible staff attitude (this place is run like a YMCA hostel. "Hill Pride City Hostel" would be a more appropriate name). I was going to put this behind me and forget about my less-than-perfect experience because, to be honest, this is a great property! But Madhusha's (the Manager's) attitude at my checkout was the last straw, the cherry on top, so here I am wasting 15 minutes of my time. Good food, good property, good rooms, and reasonable prices BUT the staff attitude, their rules and regulations, and their unwillingness to be customer-friendly and flexible, are so off-putting and negate all that is good about this property. Day 1 - On the first day, I discovered that the gates close at 9:30 pm while I was attending a function in Nuwara Eliya. Interestingly, I had not been informed of this regulation during check-in, upon departure after check-in, or even when settling the advance payment. As I mentioned before, the operational style seemed similar to that of a YMCA hostel. Day 2 - It took a solid hour and a follow-up call to the front desk just to get them to send up a water bottle in the morning. Then, around 1:00 p.m, I decided to order some lunch. I called about five times, but no one picked up. Finally, when I got through at 1:15 pm, they told me that the kitchen had already closed, and I was out of luck for lunch. I tried again to order more water bottles because the one they sent in the morning was just 500ml. They said ok, but then, radio silence for a whole hour. After a follow-up call to check on the water situation, Madhusha casually mentions that they decided not to send any more water because they sent one bottle in the morning, and apparently, I'd be charged extra. Hey, I'm happy to pay, but how about giving me a heads-up instead of silently deciding not to send water? Communication goes a long way! Day 3 - Check-Out Experience: They say check-out is at 11:00 am, but I showed up at 11:30 am. Madhusha then tells me there's an extra fee because I'm 30 minutes late. It's not about the small LKR 500 charge (apparently, it's LKR 1000 per hour if you're late). It's more about the idea of punishing guests for being a little late, especially after not-so-great service. I asked Madhusha if she was the owner, and she first said yes. But when I didn't buy it and asked again, she admitted she was the manager. When I wanted the owner's contact info to give some feedback, she said no. Madhusha, congrats! You just earned your establishment a shiny negative review. You've missed out on a customer who frequently visits Nuwara Eliya, along with all the potential positive recommendations I could have shared. Hope the 500 Rupees was worth it.

SRI Lanka tour

4.0

Very basic hotel. Room had no Aircon, fan, or hairdryer and only one towel between two. The bed was damp and not very comfortable. There is no pool, no bar and no recreation or space to sit and relax. It has no lift a d we were on the 3rd floor and had difficulty doing stairs.