Apartment Wharf - Cambridge Avenue

London apartment

4.0

We had no internet access for the duration of our stay. For some reason, they could not get it fixed. As tourists in a foreign country we had very limited options, and found the situation very restrictive. TV broadcast was very choppy.

good apartment, very bad staff

4.0

we booked 4 bedroom apartment, its good in size but its not fully equipped! it needs more tables in the sleeping room, there is no dressing table in any room! no trash can in the bathrooms and rooms, the seating area in the living room is tooooo small! its enough for 3 person only!! while its must enough for 8 person since it is 4 bedroom apartment. The main problem that we faced in that apartment that once we used the toaster in kitchen then the electricity went off! we called the head office like a million times and every time they told us that they sent a technician to solve the problem but nobody came, it was at 11 morning !! many calls and many complaining but nobody came, till they closed at 5pm then nobody answer the phone after, then we contacted expedia and hotels.com to make a complain, i talked HOURS by phone trying to find a solution for this problem, there was no electricity in the apartment! no lights! and we cant do anything! until somebody came at 12 mid night and he opened a locked door in the apartment, inside that locked room the electricity box and he turn it on again! FINALLY! AFTER 13 HRS WITH NO ELECTRICITY! IT WAS A HORRIBLE DAY! AND VERY BAD STAFF AND SERVICE .. after that he apologized many times for what happend and he said that they will give us a discount or a voucher something like this for what happens for us but they didnt !! i dont recommend staying in this apartment for anyone ..

not recommended, vacation spoiled

2.0

Staff who met with us was rude and unprofessional, no courteousy at all in meeting guests. She informed an hour before arrival (7pm) she would be late in meeting us by half hour and when we met, we were penalised GBP30 for being late, according to her stated in the contract, even though she too was late. Unfair treatment. Stove was not in proper working condition, so we could not prepare meals, (unable to heat uneven surface pans), kettle was rusted inside, shower door was broken (was informed later that apartment management had knowledge of this but did not care to disclose) and we were inconvenienced to share the shower, holiday spoilt. (photos sent to apartment management)

Guest review

8.0

The apartment was new furnituedand and many things were not ready like ..no mirrors in bed rooms .no waste baskets in bathrooms .no apparatus for cleaning floor. I think if this things fixed .will be great .

Guest review

10.0

Will stay again