Donatela Resort and Sanctuary

Top, reposant et beau.

10.0

Personnel charmant et attentionné dans ces belles villas spacieuses au milieu de la végétation. Calme et reposant.

− Pas de plage mais le bord de l’eau est magnifique. Accessible éventuellement avec masque et palmes. Plus pratique d’avoir un scooter (reservable depuis l’hôtel).

Guest review

8.0

Beautiful rooms. The restaurant had amazing views in the morning. There is a shuttle which is very useful. The staff were amazing.

− The restaurant was at least double the price of everything in town. The shower door didn’t open properly either.

Volvería sin pensármelo.

10.0

Está situado en un paraje espectacular. Rodeado de vegetación exuberante y muy bien cuidada. Me sorprendió mucho. Todo el personal nos atendió de maravilla. Recepción hizo un muy buen trabajo respondiendo y gestionando todas nuestras demandas. El desayuno muy completo y apetitoso. Ampliamos nuestra estancia de lo cómodos que estuvimos. Las cabañas preciosas y cómodas. Os recomendaremos!!

Хороший отель в джунглях, без пляжа, хороший сервис

7.0

Виллы красивые, территория отеля как затерянный город в джунглях. Но пляжа нет, мы не смогли искупаться даже в специальной коралловой обуви (учитывайте это при выборе отеля). Персонал дружелюбный, внимательный, помогают организовать экскурсии - молодцы, очень комфортный сервис. Этот отель подойдет путешественникам, кто не хочет с утра искупаться в море, а сразу уезжает на экскурсии или хочет насладиться виллой в джунглях.

Misleading, and not many reviews

4.0

We were tricked. We paid attention only to the high rating of this resort, and not the fact that at the time of booking, only 51 reviews were posted since 2016. Thus, very few people actually stay here. Description does not say that you need to book a whole shuttle (albeit free, but still inconvenient) to get to town or the beach, which is essentially required to get any affordable food. They do say they have laundry service...but its abhorrently expensive despite charging a high rate for the room already. Food is very expensive as well without discount again despite a high room rate. And our 3 year old accidently broke a plate. Understandable. But they pulled a low class move and charged us for the plate. You charge that high rate and still wanna nickle and dime parents? Its fine if you wanna charge a high price. But if you do, you have the responsibility to deliver amazing service. I wouldn't give you such a low rating if you didn't charge so much. And I wouldn't be mad at expensive laundry or charging 300 pesos for a toddler breaking a plate. But you charge that high a rate? The responsibility is on you. As a filipino american, I am deeply embarrassed for my own culture. Finally, no, there is no "beach" access. You do get a beautiful view. But there is no beach. Lesson learned: look for stays that have a high number of reviews. Be wary of places like this with a low number of reviews, since it means few people actually choose it.

Loved the peaceful vibe and the villa was gorgeous, but the constant water pressure issues were a bit of a downer

7.0

We had a really nice stay at Donatela. The resort is peaceful and private, and our Honeymoon Villa was beautiful, private, spacious, quiet, and surrounded by nature. The private pool was a great bonus too. The staff were friendly and helpful, always quick to assist. We enjoyed the food at Paprika and the overall relaxing vibe.

− The one thing that bugged us was the water pressure. Almost every day, we had issues and had to call maintenance. They fixed it each time, but it kept happening, which was a bit annoying.