Villa Juanita♡

Guest review

10.0

I love that the location overlooked the sea. The staff was friendly and kind, it felt like i was staying with family.

Guest review

8.0

There was no wifi as promised No tv Some bathrooms have no hot water

Guest review

8.0

We had a good stay but just be aware that the discription of the hotel does not match the property. There is no spa, no night club, no restaurant, etc. There is a kitchen and a dinning table that we could use. This is more like a big house that was transformed into a hotel. Beautiful ocean view, kind staff. It is located in a very small community about an hour away from Port Antonio. If you know what to expect, I think you will enjoy your stay. If you go by the description online you will likely be disappointed.

Inexperienced Hotel Management with Attitude

4.0

I was disappointed in my visit as the management team was not very understanding and what we paid for is not what we got. We paid for a stay of two adult and one child. We paid at the time of booking and when we we were checking out we were told we needed to pay another 25 a night for our daughter. The ammenities promised were not all included there’s was no ac in the room, the WiFi was very limited ( only near the office), the hot water was not readily available by a simple switch most but required a visit to the office to turn on the hot water, at which point you had to wait an hour for it to warm up. We did not get an all inclusive package with food and purchased breakfast one day which was a disaster. They told us we didn’t pay and wanted us to pay again! and the variety was scarce. It was very overpriced, three times what you would have paid at a high end restaurant. All in all the room was clean, the staff (outside of the management) was great, and the view and grounds were beautiful. It’s a shame that they wanted to take advantage of us and were only concerned about making more money rather than proving what was expected through their advertisement and booking and good customer service.

Nice Hotel location but insensitive Management

6.0

From the onset, their was a conflict with our expectation and the actual reality of the Standard room. No bedside tables or lamps, small TV screen about the size of a laptop screen and no AC. Though the standard room had a working air condition, I was told I would have to pay almost 50%(US20 per night) additional for what the room was booked for. I offered US15 per night but was denied the service by management. Moreover, I pre-ordered an omelet breakfast on the second morning of our stay, only to be told by the cook the next morning he was not told specifically what we ordered hence he prepared a Jamaican(more expensive) breakfast which he proceeded to serve us and we accepted to avoid going hungry. At check-out, we were told that we are being charged for the more expensive breakfast even though the cook prepared the wrong order. Additionally, we paid US12 for a breakfast that only had food, no fruit, juice or tea. Finally, we were charged US2 additional for a cup of coffee which we thought would have been apart of the breakfast. It was a horrible experience, the staff at the front desk tried to request that management consider some leniency but was denied by the Hotel management. Just to note, a staff got me a slightly large TV screen of the first night and bedside table on the second day on my request.

Guest review

6.0

Need better blanket to cover with at night. I was okay with some of the issues but my wife was not happy. They tried to give us a colored towel to use because they run out of white towels. WiFi did not work properly, TV did not work and no one came to fix it even though it was brought to their attention. during checkout, no one was available to process payment. the security was the one who accepted the payment. the security guard was not trained to do payment processing and on top of it all, there was no receipt or receipt book available to show that the payment finalized. the receipt was written on a piece of paper. management was very poor. The very first night of residency, the bathmat was handed to my wife for a face towel. There was no warm water in the bathroom. we had to upgrade to a suite to get hot water. upon applying this attention to the secretary her comment was that is what we paid for. So to get a better room with hot water, an additional payment had to be processed to get hot water.