Courtyard by Marriott Hakuba
★★★★ Hokujo 2937, Hakuba, JP
8.8 guest rating· 152 reviews
About this hotel
Natural Hot Spring Baths and Renovated Rooms
Courtyard by Marriott Hakuba, renovated in 2016, features natural hot spring baths and updated accommodations. Each room offers modern amenities like air conditioning, flat-screen TV, and a private bathroom for a comfortable stay.
Convenient Ski Facilities and Dining Options
Guests can enjoy easy access to popular ski resorts with the free shuttle bus stopping in front of the hotel. Ski storage, equipment rentals, and a public bathing area with indoor and outdoor baths are available on-site. The restaurant offers a delicious a la carte dinner menu, with more dining choices just a short walk away.
Bicycle Rentals and Nearby Attractions
Explore the area with bicycles available for rent at the hotel. Additionally, the Hakuba Museum of Art is conveniently located across the street, adding a cultural touch to your stay.
Book your stay at Courtyard by Marriott Hakuba for a perfect blend of comfort and convenience.
Amenities
- WiFi available
- Hot spring bath
- Fitness center
- Fitness facilities
- Free Parking
- Accessible parking
- Private parking
- Breakfast in the room
- Restaurant
- Screens / Barriers between staff and guests for safety
- Air conditioning
- Pet basket
- Pet bowls
- Ski pass vendor
Show all 81 amenities
- Ski storage
- Skiing
- 24-hour front desk
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Airport shuttle
- Airport shuttle (additional charge)
- Canoeing
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Currency exchange
- Cycling
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Face masks for guests available
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Fishing
- Food delivered to guest room
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Hiking
- Horse riding
- Hot tub/Jacuzzi
- Invoice provided
- Ironing service
- Key access
- Key card access
- Kid meals
- Kid-friendly buffet
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Lockers
- Luggage storage
- Meeting/banquet facilities
- Open-air bath
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Public Bath
- Safety deposit box
- Sanitized tableware & silverware
- Shared lounge/TV area
- Shuttle service
- Smoke alarms
- Staff adhere to local safety protocols
- Temporary art galleries
- Thermometers for guests provided by property
- Toilet with grab rails
- Vending machine - drinks
- Wheelchair accessible
- Wine/champagne
Location
Hokujo 2937, Hakuba, JP
- Check-in
- from 03:00 PM to 09:00 PM
- Check-out
- until 11:00 AM
What guests say8.8152 reviews
Excellent !
10.0Dear Marriott Leadership Team, I'm writing to express my deepest and most sincere gratitude for an act of service so extraordinary that I felt compelled to bring it to the attention of the highest levels of your organisation. During my recent stay at Hakuba Marriott, an unfortunate incident occurred when my luggage was accidentally damaged by one of your porters. While such mishaps can happen, what followed was a masterclass in exceptional hospitality and genuine human care. Within moments of the incident, a front desk staff by the name of Khadka Mukesh was promptly dispatched to personally address the matter. I was presented with two considerate options — a dining credit or a replacement piece of luggage — a gesture that immediately reflected your brand's commitment to guest satisfaction. I accepted the offer of a replacement luggage. However, what truly left me speechless came shortly after. Your Operation Manager, Masaki Ueda took the time to personally reach out to me with a sincere and heartfelt apology. This alone would have been more than enough. But he did not stop there. In the following days, Masaki-San continued to check in with me — not out of obligation, but out of a genuine desire to make things right. And then, in an act of service I will never forget, he personally travelled all the way from Hakuba to Tokyo, collected my luggage, brought it to a specialist repair shop to have the luggage professionally restored, and then hand-delivered it back to my Tokyo hotel in the same day before making the journey all the way back to Hakuba ! He did not send a courier nor delegate but gave his own time, energy, and effort entirely for the comfort and peace of mind of a single guest. In an era where hospitality can often feel transactional, he reminded me of what true service meant. It's personal, selfless, and done with pride. He is, without a doubt, an extraordinary ambassador. If there is any way to honour his committment,pls do so !
Guest review
10.0Service mind and room is very good
Good to know
Renovation work is done from 07 June 2020 until 03 July 2020. Some rooms are under renovation.
When traveling with pets, please note that an extra charge of ¥5500 per a first pet, ¥2200 per a second pet, per night applies.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in some hotel rooms and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
›Pets
Pets are not allowed.