BATIQA Hotel Lampung♡

a great hotel in bandar lampung

10.0

this is a one of great hotels in bandar lampung, room, service, makanan good semuaa

Good location hotel. 👌

10.0

Overall 👌👌 value for money, strategic location and the staff was reliable especially Kak Ali as FO. More parking lot please 🤭🙏

hotel

10.0

everythings nice, rooms clean, and the atmosphere is comfy

Serious Concerns Regarding My Stay – Request for Immediate Attention

2.0

Dear Batiqa Lampung Management, I am writing this message with the intention of supporting improvements in cleanliness, service, and ultimately helping to preserve guest trust in Batiqa. I recently stayed at your hotel for 4 days and 3 nights during a business trip. This was actually my second stay. the first one was around a year ago, during which I experienced some issues but still considered them tolerable. However, to my surprise, this second visit was extremely disappointing due to multiple unresolved issues and what appeared to be a lack of goodwill from your staff. I am now compelled to raise these points publicly through Tripadvisor in hopes they will be taken seriously and addressed properly. Here are the key concerns: 1. On both my second and third nights, my towel and bathmat were not replaced. The used towel was simply rehung, and the damp bathmat was folded to look new. Even the toothbrush was not replenished. I paid the same room rate each night and expected consistent service and amenities. I had to call reception twice to report this, yet nothing changed which left me wondering: was the previous report not taken seriously? 2. The electricity in my room went out three times for no clear reason. This disrupted my activities and should not occur in a business-standard hotel. 3. During breakfast, I found a cockroach in my food. I immediately informed the restaurant greeter, but after 15 minutes of waiting, no one came to explain or offer a replacement. I later saw the staff member busy preparing juice for other guests clearly, this incident was not treated with the urgency or seriousness it required. I was left questioning the hygiene and safety standards in your kitchen. 4. The final incident that pushed me to write this review occurred when I tried to express all of the above concerns directly to the MOD (Manager on Duty). I approached the reception and asked to speak with the manager, but was rejected, repeatedly despite clearly stating I had important feedback to share. When I finally said I would express it through Tripadvisor, the receptionist suddenly pointed out that the manager was already there the whole time just standing silently without coming forward. This entire experience left me truly disappointed. I had expected far better from Batiqa, especially as a returning guest. I hope you take this feedback seriously not only to improve your internal processes but also to uphold the trust and expectations of future guests. Thanks!

Excellent

10.0

I was very impressed staying for 4 days 3 nights at Hotel Batiqa Lampung, all the room services, breakfast and facilities were very good so I was happy to be able to stay here again after staying for 2 weeks last May. Thank you to Mr. Hady and Mr. Thomas for the excellent service.

Absolutely Perfect for Our Needs!

10.0

We needed a place in Bandar Lampung that was large enough to have a dining table and a spot to use for card games. The space and view were amazing and to top it off there was a second toilet area! We did have some room service food as well as some glasses and an ice bucket brought up. Everything was timely and the staff was wonderful. Originally, we wanted a pool onsite but chose this property due to the size of the suite. We will return, at some point in the future.