Holiday Inn Express & Suites - Detroit Northwest - Livonia by IHG♡

Holiday Inn 이 이정도 밖에 안되다니

4.0

위치는 나쁘지 않았으나, 근처 먹을 곳이 없음.

− 숙박기간동안 아무도 방청소를 하지 않았음.

2026 Family Reunion I

9.0

The staff was very supportive and acommendating

− The breakfast closed down 15 to 20 minites before posted time to close which was 10:30. I would think that closing would be after the the posted time on all information in the room.

Assuming the key issues were temporary the air conditioning is the only issue that needs to be fixed

5.0

The staff were very professional, kind, hard working and patient.

− The hotel’s key system was not working and so they were not able to give us keys to our room at any point during our stay. The staff had to key us in each time we returned. The staff did not confirm our IDs indicated we were the people who booked it when they keyed us in. Also the air conditioning was very noisy during the night.

Not a good location and a display of terrible customer service

3.0

Pros: Some of the staff were very helpful and friendly.

− We reserved this hotel for 6 nights. Unfortunately, a severe storm hit the area, leaving the hotel without power and operating on a generator for the remainder of my stay (approximately 4 days without hotel services). We only utilized the complimentary breakfast once due to the storm (the regular hotel breakfast was not available due to the power outage). I'll admit that the breakfast was satisfactory when it was available. Half of the amenities were not available due to the outage. Couldn't receive clean towels or linens, although the desk lady (unknown name) did supply me with what she had (one towel and two bath cloths for two guests). Couldn't use the pool, exercise room, or the ice machine. The lobby smelled of marijuana most of the time, and the hotel is so close to the highway you could hear vehicles constantly at night...even over the loud air conditioning unit in the room. The room also had a humid or moist feeling to it for some reason. The staff was friendly enough, except for one employee named Johnny (the cook). I'm not sure how he has been allowed to keep his job, but his terrible attitude and smart mouth will eventually lead to problems with other patrons of the hotel. Dealing with him was the final straw to an already bad situation, and we decided not to stay on the last night. Even though I was a paying customer, I did not feel comfortable knowing that someone like him was an employee there.

Guest review

4.0

Staff was very professional and nice

− There was no power for 4 days, staff was truly unable to accommodate us during our stay due to power outage in the area

Noisy and wet but with nice rooms

8.0

The property is new and the rooms are spacious and well-appointed.

− The hotel attracts a special kind of clientele. Expect lots of stomping up and down hallways starting at 7am and wet elevators from people who have used the pool and haven't fully dried off. The man in charge of the breakfast was helpful but snarky. For the price, I would not stay here again.