EMAAR GRAND♡

Good location but inside service is not as expected defo not a 4*

6.0

Where can I start i will tell you all the good points then why you shouldnt book We went with a group stayed here for 6 days the location is fine 10-15min walk to the A1 gate of the haram so not that far but could get longer if they close the entrances to go to the mosque. The rooms are clean but be mindful they dont change your towels and bedding everyday its every other day like may be after 2 days. They clean the bins regularly everyday. It is not value for money as we have stayed here yes its close by but basic stuff like hot water to have a shower is not available I have complained everyday to be told that we will change your room they keep messing you around. Say come at magrib, isha and then the next morning but they dont do anything. Yes I went with the group but even they couldn't do anything as staff keep given them the same excuses. After all this shower business was told they have a small boiler in such a massive hotel bare in mind the have over 14 floors and 2 towers and said thats how the water comes out becuase of this I dont recommend it unless ur not bothered. The noise level around the rooms its been quiet not noisy but the reception is always very busy. It is a very busy hotel. The atmosphere is very busy. The lifts are fine they come down very quickly so no issue there. Breakfast is ok in 6 days we have only been down twice to have breakfast. Would not really recommend because of the water issue if your not bothered then its a good location.

Umrah trip

8.0

I stayed in the emaar grande Makkah in room 1019. Our cleaner was Amar and he was very nice and cleaned our room to a good standard and provided toiletries when needed. He always asked if we needed anything and ensured we weren’t without. The view from the room was amazing as you can view the clock tower.

Guest review

8.0

If you going for chilling very nice hotel but we going for umrah . When i go for umrah i don't like to missed 1 prayers in haram but this hotel not convinced for 5 times prayers in haram. Especially like me health conditions . It's quite far when you back from prayers, all gate get close. You need to walk 15 minutes. Then many millions people crossing the road , doing shopping. Beggars, footpath close by those silly womans for there cheap staff sailing . It's not easy for health problems people. In shaa Allah next years i will avoid long distance hotel.

Guest review

2.0

It was not the best experience. There were leaks in the bathroom. The csdpet was not clean. We were not placed in the same floor even though we were promised this would be done.

Worst experience at breakfast

2.0

I had a very disappointing experience with the breakfast service at this hotel. The staff were extremely aggressive and lacked basic hygiene standards. While I was eating, they were spraying cleaning chemicals in the dining area, which is very inappropriate around food. I had just placed my plate on the table and stepped away for a drink, but within seconds, a staff member began cleaning my table, spraying near my food and pushing my plate aside, even though it was untouched. When I politely asked why they were cleaning my table when I had just arrived, I received no response, only dismissive looks. The staff also pushed chairs roughly when moving behind guests, showing no patience or courtesy. Sadly, I ended up feeling unwell later that day — I don’t know if it was from the food or from the cleaning spray getting on my meal. Overall, the breakfast experience was unpleasant, and the service needs significant improvement in professionalism, hygiene, and customer care.

Guest review

10.0

Good staff