Avena Resort & Spa Hotel - All Inclusive♡

Great hotell

10.0

Very nice hotell. Clean. Good food. Nice staff. Great location for us. We will visit Avena again :-)

Fun police are active all day and evening.

2.0

Went on a 4 day break holiday with friends. Food is not too bad but there is nothing between 2pm -6.30pm, then nothing after 8pm for gluten free options. Bar shuts at 10.30pm on the night. Don't laugh in the lobby as they will tell you to be quiet anytime. by 10.30pm they close the bar and switch all the lights off. They even tell pensioners to go to bed. The only member of staff any fun was Asil always smiling very happy to get you drinks. The rooms are not to bad, clean and well stocked, comfy beds, towels available. The pool would Be good for the ice challenge. Baltic is an understatement. Sadly the fun police made the hotel the most miserable place I've ever stayed in. Was like being back at school, the constant telling off was a joke. Their attitude was rude for laughing, our neighbour was told off for having music at around 11pm it wasn't loud but they had 2 knocks on the door. The staff going round telling everyone off was horrendous and rude. I will never go back here again. Within seconds they are on your case for laughing they even offered to move us to another location to have fun. Honestly it was awful the staff at this hotel. Can't laugh or sing without being told off.

Amazing hotel amazing staff should be 5 star

10.0

Just came back from an amazing holiday this hotel should be 5 star from its location everything on tap shops restaurants beach the hotel is beautiful spotlessly clean the staff extremely helpful friendly and always cleaning and working hard to accommodate the guests needs we were brought drinks to our sunloungers and the food was lovely very fresh and lots of variety highly recommend and we definitely being going back thank you for making our holiday the best

Birthday celebration

2.0

Stayed here for a whole week with my son for birthday celebrations honestly the most horrible hotel and staff you could imagine.drinks were watered down and the food ok on some nights.as we got to know other fellow Brits we all congregated on one of table only to be told the next day we was too loud and they’re goi my impose drinking bans how style never knows me thing like it were on out holidays ffs it’s a time to be happy and jolly it left a right bitter taste for us all the location of the hotel is quite near alanaya with is a plus point horns to Neil’s never return to this hotel and neither would the people we was there with the gym in the hotel is decent though and sauna is a nice place to chill out I would also say the staff and the worst I’ve experienced in turkey the only person was lovely was kristina the Russian on front of house.

Extra Charges, Terrible Service

2.0

So, you're looking for an all-inclusive holiday? Here's a few things you need to know. * WIFI isn't free at this hotel. It's only free in the lobby. If you want to use it in your room, it's a charge *PER DEVICE*. That means most days it's just a bunch of desperate people staring wide-eyed in the lobby, wondering why they are here. Is the WIFI good? Sometimes. Sometimes it stops working. Sometimes it only works in part of the room. * The spa isn't free. It claims it is, but you go down you're going to be bullied about getting some overpriced treatment package. Want to use the sauna? Only open two hours a day. The hammam? Only available if someone else isn't in there. * No food and drink in the room. Instead you've got to go to the bar, but the bartender will only serve you once he's finished serving his friends. Do you want to close your door? Because there's a problem with that too, and it won't always lock. Do you want to use the safe in the room? Guess what! That's an extra charge, too. * Want to use the gym? Better not use the rower, which is missing a foothold. Want to use the scales? LOL, no one has put batteries in there for weeks.

SPA services are terrible.

2.0

I booked a family room from February 13 to March 6 for three cyclists. Upon arrival, the internal regulations are clearly displayed at the reception area, including check-in and check-out times, meal hours, and the spa schedule (16:00–18:00). Despite this, we have repeatedly been asked to leave the spa area during the officially stated opening hours. The explanations given were inconsistent, such as “other guests also want to use the sauna” or “it is reserved now, please come back at 17:00.” When payment was taken, it was not communicated that sauna access would depend on the personal discretion or mood of the spa staff. The posted schedule indicates fixed operating hours, not conditional access. As athletes, we rely on sauna sessions for recovery, and this situation has been both frustrating and disappointing. I cannot recommend the spa service. This has been the worst spa experience I have had in Turkey, and this is my seventh stay in the country.